Business Analyst | AI Business Transformation | Manager

This role is being offered as a 12-month Maximum-Term Contract.

There's real craft in seeing how an organisation works, mapping the flows, spotting the friction, and reimagining what's possible when the right technology meets the right process. As a Business Analyst at PwC, you'll bring your analytical depth, process design expertise, and stakeholder communication skills to help organisations redesign their operations for an AI-enabled future, based in Sydney / Gadigal or Melbourne / Naarm. You'll partner with cross-functional teams and senior leaders to turn complex business challenges into clear, optimised workflows that deliver lasting change.

Why PwC?

At PwC Australia, your skills meet purpose. We tackle big challenges across industries like finance, technology, energy, and health—giving you the chance to make a real impact. Here, your growth is our priority. You’ll work with leading teams, explore new technologies, and unlock your full potential.

Join a global community of more than 370,000 people who value bold ideas, collaboration, and lasting change. Together, we’re building trust and shaping the future.

What you’ll do

• Lead discovery, mapping, and documentation of current state operational processes across functions, identifying inefficiencies, dependencies, and opportunities for AI enabled redesign future state operational processes across functions, identifying inefficiencies, dependencies, and opportunities for AI‑enabled redesign.
• Develop future state process maps, workflow designs, and system interaction diagrams that incorporate AI tools, automation, and optimised operating models.
• Partner with cross functional teams to elicit, validate, and translate business requirements into clear specific workflows functional teams to elicit, validate, and translate business requirements into clear specific workflow.
• Support proofs of concept and pilot activities by integrating AI interventions into real business workflows and validating operational impacts.
• Apply structured risk, safety, and governance controls to ensure all redesigned workflows meet privacy, security, and quality standards.
• Prepare documentation, handover materials, and operational guides to enable smooth transition into the new AI supported operating model.

What we’re looking for

C ore Skills

• Strong experience in process mapping, workflow redesign, and operational documentation.
• Proven track record delivering complex change initiatives and achieving adoption at scale.
• Ability to elicit, validate, and translate business requirements into clear, actionable workflows.

Desirable Skills

• Demonstrated ability to engage senior executives and build trusted advisor relationships.
• Experience integrating AI tools and automation into business processes.
• Familiarity with risk, safety, and governance frameworks in the context of process redesign.

Don't meet every requirement? We encourage you to apply. We value all forms of experience that may be transferrable and relevant.

What you’ll gain

• The opportunity to work with leading organisations and cutting-edge technology that challenge and expand your expertise.
• Work within an inclusive environment committed to Inclusion and Diversity and First Nations Prosperity, ensuring diverse perspectives are at the forefront of our work.
• Flexibility means trusting you to choose when, where, and how you work balancing what’s best for you, your team, and your clients to grow and thrive together.
• Clear paths for career progression supported by continuous learning and leadership development.
• Generous leave entitlements to support your work-life balance - including floating public holidays, birthday leave and ability to purchase additional leave on top of your four weeks.
• A world-class parental leave policy offering up to 26 weeks of leave for caregivers, supporting your family and personal life.

We know that perks are as important as your financial rewards. Explore all the benefits that PwC has to offer here.

Ready to grow here and go further? Join PwC Australia as a Business Analyst and make an impact that goes beyond the expected. Apply now and take your next step with a team shaping the future.

We’re committed to treating all our job applicants fairly and with respect, irrespective of their actual or assumed background, disability, neurodivergence, or any other protected characteristic. We want you to have every opportunity to thrive in our selection process. In the application form, you can let us know what adjustments you require during our recruitment process and/or any workplace accommodations you anticipate needing to help you perform your role. 

No agencies please: We kindly request that recruitment agencies do not submit CVs in response to this advertisement. We are only accepting applications direct from individuals.

739131WD