Head of Account Management

At Blue Light Card, our mission is to support and celebrate those who serve communities with unwavering dedication - from emergency services to healthcare, defence, and education sectors. By offering exclusive benefits and discounts through partnerships with top brands, we aim to make a meaningful impact on their everyday lives.

Founded in the UK in 2008, we now have more than 6 million members globally. We launched in Australia in 2022 with the same commitment to supporting those who serve. This is an opportunity to be part of a team driving the next chapter of Blue Light Card’s journey, blending purpose with measurable commercial success.

The Role

As Head of Account Management, you'll lead the function responsible for partner onboarding and growth, partner retention, media mix & revenue, and co-branded marketing. You'll be a hands-on leader - managing our largest strategic accounts while building and developing a team. You'll sit on the Australian Leadership Team and work closely with Partnerships, Marketing, Product and Operations.

Partner Engagement & Growth

• Build and deepen executive-level relationships with strategic partners, influencing long-term commercial outcomes and driving retention and lifetime value
• Lead MBRs and QBRs with key accounts - ensuring alignment on annual marketing plans and delivery against jointly agreed success metrics
• Identify partners on affiliate programs that BLC should be working with directly and develop those relationships proactively

Retail Media & Commercial Strategy

• Own the retail media strategy & promotion function - identifying, pitching, and owning opportunities with brand partners
• Drive the evolution of partner offers and commercial propositions, identifying opportunities to grow revenue and strengthen our market position
• Work with Marketing to fill the campaign calendar with relevant partner offers and promotions aligned with partner objectives

Partner Onboarding

• Support the onboarding of new in-store and online merchant partners - managing the rollout of in-store merchandising assets and campaigns

Build the Team & Function

• You'll lead, coach and develop the Account Management team - set strategy and priorities, build capability, and create a high-performing culture
• Monitor team and account performance, report on revenue and KPI outcomes, using insights to inform strategy

What We're Looking for

• 10+ years in account management, partnerships, or media sales - with at least 5 years leading high-performing teams
• Strong commercial track record: managing retention targets, growing partner relationships, and delivering against growth opportunities
• Experience in Retail Media, advertising, or media campaign delivery is highly regarded
• Confident influencing and building relationships with senior stakeholders (often CMO, CCO and similar)
• Comfortable balancing strategic thinking with hands-on execution

What We Offer

• Competitive salary + a bonus scheme
• Hybrid working (3 office/2 home) and flexible hours
• 24 days of annual leave
• 1 Day Birthday Leave
• 1 Day Moments that Matter Leave
• 1 Day Volunteer Leave
• 10 Days Fertility Treatment Leave
• Paid parental leave
• $1,000 annual contribution towards private health insurance
• $1,000 annual personal development growth fund
• Colleague Referral Bonus
• Casual dress code and modern office space + stocked kitchen
• Employee assistance programme (including mental health support)
• Your very own Blue Light Card for the work you do supporting front line workers

If you want to lead a commercial team, make a real impact for Australia's essential workers, and help build something that genuinely matters - we'd love to hear from you!