ASO3 School ICT Desktop Support Officer

Department for Education

Job reference: 849150

Location: 5000 - ADELAIDE

Job status: Short Term Contract

Eligibility: Open to Everyone

Why work with us

Every child and young person deserves a great education.

We have a strategy that aims to unlock every child’s potential now and into the future, one that in partnership with learners, students, parents and the wider South Australian community will build a world-leading public education system. One that is equitable and prioritises learning and wellbeing.

Together we will make our education system the best it can be.

When our children and young people thrive, so do our communities and our state.

About The Role

The School ICT Desktop Support Officer is responsible for delivering a range of ICT services which support Department for Education ICT information technology systems for School and Preschool sites across the state of South Australia. The School ICT Desktop Support Officer provides a high level of customer service in the delivery of first and second level support and technical advice relating to incidents and requests logged by the Department for Education’s School and Preschool sites.

The role requires the effective identification and application of a range of service delivery strategies and processes to ensure the provisioning of quality technical outcomes for School and Preschool students and staff. This includes applying troubleshooting and remediation techniques to resolve issues, and the efficient application of standard installation and configuration processes across a range of key ICT systems and platforms.

Qualifications

Essential: Nil.

Desirable: Nil.

Special conditions

The successful applicant is required to gain a Department for Human Services (DHS) working with children check (WWCC) prior to being employed which is required to be renewed every five years before expiry.

The incumbent will be required to undertake RRHAN –EC (Responding to Risks of Harm, Abuse and Neglect - Education Care) Facilitator Lead (Masterclass) extended course or the online (Fundamentals) course which will be required to be updated every three years.

For all other Special Conditions please refer to the attached Position Description.

Remuneration

ASO3 $71,589 - $76,033 per annum (1.0 FTE) + superannuation (12%) and leave loading

Enquiries

Enquiries can be directed to Joachim Pereira, Resourcing Lead, via email: ***email_hidden***

Application instructions

Applications should be made through the IWorkForSA website.

Applicants are required to submit a CV, the Application Cover Sheet, Employment Declaration, and a cover letter of no more than two pages addressing the key competencies in the attached position description.

People of Aboriginal or Torres Strait Islander descent and/or those who have a disability are strongly encouraged to apply.

Additional Note

There are 6 full-time contract roles (1.0 FTE), 12-month term contracts available.

Applications close: 01/07/2026 11:30 PM

Attachments

• Application Cover Sheet - PSAct..pdf
• How to Apply PS Act guidelines.pdf
• Position Description - ASO3 School ICT Desktop Support Officer - ICT Services.pdf
• VL233 Pre-employment declaration.pdf

Flexibility Statement

The South Australian public sector promotes diversity and flexible ways of working including part-time. Applicants are encouraged to discuss the flexible working arrangements for this role.