Tenancy Manager

The Salvation Army is a Christian movement and one of Australia's largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.

Tenancy Manager

Part‑time 0.6 FTE | Permanent Role

Adelaide, SA

Why this role matters

Sitting within The Salvation Army’s Homelessness stream, the Kurlana Padnipadninya supports people transitioning from hospital into stable housing through a structured, therapeutic and recovery-oriented environment. The Tenancy Manager contributes to this by ensuring safe and well-managed accommodation, while supporting residents to build the skills and confidence needed to maintain their tenancy. Working alongside residents and team members, the role supports stability, connection, and progress toward longer-term housing outcomes.

About The Role

The Tenancy Manager provides tenancy and property support to residents transitioning from hospital care into temporary supported accommodation. The role is fully onsite at 146 Gilbert Street, Adelaide, working 22.8 hours per week, with flexible working days in a central city location. You will work closely with Counsellors, Peer Workers and Support Workers to address tenancy challenges, support residents with practical living skills, and maintain a safe and well‑managed environment.

This Part‑Time 0.6 FTE position is offered as a permanent role. Pay is in accordance with SCHADS Level 4.1.

How You Will Make An Impact

• Oversee tenancy agreements and support residents to understand their rights and responsibilities
• Conduct property inspections and ensure rooms are prepared for new intakes
• Manage rental income and maintain accurate tenancy records in a central database
• Respond promptly and calmly to urgent tenancy or site matters
• Represent The Salvation Army professionally in SACAT matters when required
• Build strong, respectful relationships with residents, staff and stakeholders
• Work closely with Counsellors to prevent tenancy breakdown
• Support residents with practical living skills and tenancy responsibilities
• Contribute to a culturally safe, inclusive and welcoming environment
• Bring a calm, grounded and culturally aware approach that helps build trust with people from diverse backgrounds, including those who may not have English as a first language

What You Will Bring

• Relevant certification in Tenancy Management and/or strong understanding of State tenancy laws
• Minimum 2 years’ experience in community services or similar sectors
• Demonstrated experience in a similar tenancy or housing role
• Experience supporting people who may not have English as a first language
• Understanding of trauma informed practice
• Strong communication and collaboration skills
• Sound computer literacy across Word, Excel and Outlook
• Ability to work effectively with culturally diverse clients
• Working With Children Check (or willingness to obtain)
• First Aid Certificate
• SA Driver’s Licence

What We Offer

As a registered not‑for‑profit organisation, we offer eligible employee’s meaningful benefits, including:

• Salary packaging benefits (up to $15,900 tax free) and Entertainment Benefit ($2,650 tax free)
• Employee Assistance Program – confidential counselling service
• Financial, retail and lifestyle discounts
• Flexible work options including one work from home day per week (where operationally suitable)
• Generous paid parental leave (12 weeks for primary carers)
• Purchased leave options (up to 8 weeks)
• Five days paid leave annually to experience other Salvation Army programs
• Discounted health and fitness programs through Fitness Passport
• Up to five days paid leave per year to support a Salvation Army program or activity
• A supportive, inclusive culture with passionate and dedicated team members
• A deeply rewarding role where you can positively influence people’s wellbeing

How To Apply

If you feel drawn to a role where your compassion, steadiness and practical support can genuinely change someone’s life, we would love to hear from you. Please submit your resume and a cover letter. Applications will be reviewed as they are received and the role will remain open until filled.

The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value and include people of all cultures, languages, abilities, sexual orientations, gender identities, gender expressions and intersex status. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal and Torres Strait Islander people.

The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.

We value Integrity, Compassion, Respect, Diversity, and Collaboration.