ICT Business Analyst - Salesforce, ACT Gov, Contract

PERSOL brings together the legacy and experience of four organisations that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED, who crafted the staffing industry in Australia in 1964; Programmed, the leading provider of operations and maintenance services across Australia and New Zealand; and PERSOL, the largest workforce solutions provider in APAC.

ICT Business Analyst (6 months + possible 6 month extension)

• ACT Gov
• Salesforce and Mulesoft systems
• 130-140/hour plus super

The Business Analyst is responsible for analysing business processes, identifying opportunities for improvement and translating business needs into clear and actionable requirements. Working across business and technical teams, the position will support the TAPES Program through requirements elicitation, process analysis, solution design, testing, implementation planning and stakeholder engagement to ensure successful delivery of program outcomes.

Duties / Responsibilities

Under limited direction of the Senior Director, you will:

• Provide business analysis, advice and support to achieve quality and timely delivery of the Traffic and Parking Enforcement Solutions (TAPES) Program.
• Lead the analysis of business processes, systems and workflows to identify improvement opportunities.
• Analyse client requirements and collaborate with business subject matter experts (SMEs) and technical specialists to support the design, build, test and deployment of fit-for-purpose solutions to business problems, including
• Support solution design, ensuring alignment to business requirements, program objectives and organisational standards.
• Conduct impact assessments, gap analyses and readiness assessments.
• Assist in developing test plans, reviewing test cases and validating solution functionality
• Elicit, validate and document business, functional and non-functional requirements using appropriate techniques (e.g. workshops, interviews and observation). Ensure all documentation complies with organisational governance, program and quality standards.
• Facilitate stakeholder engagement, ensuring clear communication between business areas and technical teams Contribute to positive engagement with a range of stakeholders across ACT Government directorates, business areas and external suppliers associated with the program.
• Contribute to continuous improvement initiatives across the organisation. Contribute to a multidisciplinary team by assuming responsibility for assigned tasks and outcomes and ensuring they are completed in a timely manner.
• Undertake other duties appropriate to this level of classification that contribute to the operations of the section and successful delivery of the TAPES Program.
• This position does not involve direct supervision of staff.

Selection Criteria (capabilities)

Provide concise evidence of your skills, knowledge and behaviours against the duties above and the ACTPS Shared Capability Framework.

• Proven experience in translating complex stakeholder needs into clear, actionable, and data-driven functional and technical specifications.
• Demonstrated experience in the development and documentation of user / customer stories, process mapping, information flow and analysis to identify business improvements for specifications to support digital capabilities
• Proven analytical skills, with the demonstrated ability to be solutions focused, identify and make sound judgements on sensitive and complex issues.
• Strong stakeholder management and communication skills with proven experience in the facilitation and development of business analysis artefacts with business and technical. This includes planning,
• Commitment to ACTPS values, Respect, Integrity, Collaboration, Innovation, and to workplace health, safety and wellbeing.

If you meet these requirements, please apply now. For a confidential discussion please call Athena Yung on 0491 451 213 or reach out ***email_hidden***

Who We Are

At PERSOL, we connect people to meaningful work and growth.

With decades of experience and a future-focused mindset, we're here to support your career journey. We offer fresh opportunities, trusted guidance, and a people-first approach.

We're committed to creating a safe, inclusive, and respectful workplace that embraces diverse experiences, backgrounds, and perspectives.

We strongly encourage applications from women, people of Aboriginal and Torres Strait Islander descent, and individuals from all communities.

Ready to make your next move? Apply now to join our team.

To learn more about life at PERSOL, visit persolaustralia.com

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