Product Owner – GICOP Claims Lead

Primary Details

Time Type: Full time

Worker Type: Employee

• Location: Flexible across QBE office locations
• Type: 12-month fixed term contract, full-time hours
• Lead GICOP change across AUSPAC Claims
• Hybrid role – happy to talk flexible working

The opportunity

We have an exciting opportunity for a Product Owner to join QBE on a 12-month fixed term contract within our AUSPAC Claims business.

This role is critical in driving and coordinating the delivery of GICOP-related change across the Claims value chain. With requirements spanning multiple systems, processes, and digital initiatives, you will play a key role in aligning change activity.

About QBE

• At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch.
• We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.
• What if you could have a positive impact – at work and in the world? As part of the QBE team, you’ll get to spend every day working with people who are passionate, talented and kind.

Your new role

• Own and coordinate the delivery of GICOP change requirements across Claims, spanning systems, process, and digital initiatives
• Translate regulatory requirements into clear, prioritised backlogs and actionable delivery plans
• Identify gaps, overlaps, and dependencies across multiple change initiatives to ensure alignment and consistency
• Work closely with Claims leaders, technical teams, and transformation stakeholders across General Insurance and Accident & Health
• Partner with delivery squads to drive execution and ensure outcomes are aligned to operational and customer needs
• Support the operationalisation of GICOP changes, ensuring solutions are sustainable and embedded effectively
• Leverage systems knowledge (including Guidewire) to inform solution design and delivery
• Provide clear communication and reporting on progress, risks, and delivery outcomes

About You

• Proven experience as a Product Owner or similar role delivering complex, cross-functional change initiatives
• Strong ability to translate regulatory or compliance-driven requirements into practical, deliverable outcomes
• Experience identifying gaps and aligning multiple concurrent change initiatives across systems and processes
• Strong stakeholder management across business, technology, and transformation teams
• Experience within insurance or financial services, with exposure to Claims (GICOP knowledge advantageous)
• Experience with claims systems (ideally Guidewire) and working within agile delivery environments

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• ‘Hybrid Working’ – a mix of working from home and in the office to enhance your work/life balance
• Free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
• 18 weeks’ gender-equal flexible leave for all new parents, including paid super

To learn more about benefits of working with us, click here.

Awards & Recognition

We value our employee’s experience with us and are proud to have been recognised for the following awards:

• 2025 Winner of Excellence in Diversity, Equity & Inclusion Award at the Insurance Business Australia Awards for our Respect@QBE program
• 2023 Most Inclusive Workplace at the Australian HR Institute (AHRI) Awards
• Ranked in the top ten in the AAGE Top Graduate Employers 2025 for medium sized program as voted by graduates

To learn more about our achievements, click here.

How to Apply

If you’re looking for a career that combines your expertise and your empathy, click Apply today. Successful applicants will need to complete work rights, police and credit checks through our online provider as a condition of employment.

Your career. At the heart of it.

QBE recognises the value of diverse perspectives and experience. We are committed to an inclusive workplace where everyone feels valued and respected for who they are. If we can provide support with access requirements, alternative work arrangements or you would like to connect with one of our networks please contact us at ***email_hidden***.

Skills

Business Case Development, Communication, Critical Thinking, Digital Marketing, Innovation, Intentional collaboration, Managing performance, Portfolio Management, Prioritization, Process Improvements, Product Backlog Management, Product Portfolio Management, Product Roadmapping, Stakeholder Management, Team Development

Application Close Date: 01/07/2026 11:59 PM

To submit your application, click "Apply" and follow the step by step process.

QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.