Contact Center Team Lead

Contract Opportunity – Banking Contact Centre Leader | Sydney CBD

We’re currently recruiting for an experienced Banking Contact Centre Leader to join a well‑known financial services organisation based in Sydney CBD on an initial 6‑month contract.

This is an excellent opportunity for a proven contact centre leader within banking or financial services who enjoys leading teams, driving performance, and delivering strong customer outcomes in a fast‑paced environment.

The Role

You’ll be responsible for leading a high‑performing Customer Service Contact Centre team, overseeing day‑to‑day operations, coaching leaders and frontline staff, and ensuring service delivery targets are consistently met.

Key Details

• Rate: $500 per day plus super
• Contract: 6 months may extend
• Location: Sydney CBD
• Start: Immediate / short‑notice preferred
• Sector: Financial Services / Banking (essential)

Key Responsibilities

• Lead, coach and support customer service contact centre teams
• Drive performance, engagement and service excellence
• Oversee daily contact centre operations in a high‑volume environment
• Monitor KPIs, quality metrics, and customer outcomes
• Work within governance, risk and compliance frameworks typical of financial services

About You

• Proven experience leading contact centre teams within banking or financial services
• Strong people leadership and performance management capability
• Comfortable operating in fast‑paced, high‑volume environments
• Results‑driven with a strong customer‑centric mindset
• Available for a 6‑month contract and based in (or able to commute to) Sydney CBD

Interested?

If you have contact centre leadership experience within banking or financial services and are open to a 6‑month contract, we’d love to hear from you.

Please send your CV to: ***email_hidden***

Or reach out for a confidential discussion.