Program Facilitator, Permanent Part-time - Parramatta NSW

Position Description

Position Title

Program Facilitator

Location

Parramatta (NSW) Reports to State Program & Engagement Coordinator NSW

Employment Term

Permanent Employment Type Part-time - 0.6FTE

Hours of Work

22.8 hours per week Classification SCHADS Award level 4

Purpose of the position

CREATE Foundation is a systems advocate and national consumer body representing children and young

people with an out-of-home care experience. CREATE is an organisation that is mission driven, adaptive,

and creative in responding to the emergent needs and aspirations of children and young people.

The Program Facilitator supports the preparation and delivery of CREATE programs and activities for

children and young people with a care experience in New South Wales. Working as part of the State

Programs team, the role collaborates closely with colleagues to deliver trauma-informed programs that

support children and young people to connect and share their voices in safe, inclusive and empowering

environments.

The role is also responsible for maintaining relationships across the out-of-home care sector to promote

membership of clubCREATE and support engagement in CREATE activities and events. This includes

connecting with government, case workers, and non-government agencies, and supporting young people to

participate in opportunities such as presentations, panels, meetings and interview panels.

This role requires an understanding of trauma-informed practice and issues facing children and young

people with a care experience, alongside highly developed communication and interpersonal skills and

strong organisational and administrative capability.

Key responsibilities

Program Coordination and Delivery

• Prepare for, coordinate and facilitate programs, activities and events for children and young people

with a care experience.

• Complete administration required for successful program delivery including completion of risk

assessments, individual needs forms and consent forms.

• Use digital tools and platforms, including social media, email communications and databases, to

promote activities, encourage participation, and support program delivery.

• Create safe, inclusive and empowering spaces that encourage participation.
• Support young people to participate in opportunities to have a voice, including presentations,

meetings, panels and interview panels as required.

Relationship Management and Engagement

• Develop and maintain culturally safe and appropriate relationships with children and young people

through face-to-face engagement, phone, email and online platforms.

• Communicate effectively and respectfully with children and young people to ensure they are

connected to CREATE, informed and supported to have a voice, recognising them as experts by

experience.

• Maintain positive relationships with carers, sector partners and stakeholders to promote

participation in workshops and clubCREATE membership.

• Work collaboratively with CREATE colleagues to support consistent program delivery and shared

learning.

Data Collection, Reporting and Administration

• Collect and record accurate data on participation and attendance from programs and activities.
• Facilitate the collection of feedback and evaluations from participating young people.
• Maintain accurate records in CREATE databases, including contact and communication with

children and young people, program participation, and program activity and outcomes.

• Support the preparation of reporting requirements by contributing participation data and program

updates for funding and sponsorship agreements, progress updates, and annual reporting.

• Assist with general administration tasks related to program delivery, including invitations, RSVPs,

logistics and materials.

Organisational Citizenship and Compliance

• Demonstrate a strong commitment to CREATE’s Mission, Vision and Core Principles.
• Operate in line with organisational policies, procedures and practice guides.
• Adhere to National Principles for Child Safe Organisations and apply a trauma-informed approach

at all times.

• Actively seek to understand, represent and support CREATE’s vision, strategic direction and

organisational position to all stakeholders, internally and externally.

• Maintain confidentiality, professionalism and integrity in all interactions.
• Contribute positively to team culture and a safe working environment.
• Participate in national CREATE initiatives, projects and events.
• Undertake other reasonable duties consistent with the scope and responsibilities of the role.

Key Relationships

Internal

• Reports to State Program & Engagement Coordinator NSW
• Collaborates with all other CREATE staff within the NSW offices
• Collaborates with the CREATE National team

External

• Children and young people in care
• State Department responsible for child safety/protection
• Out-of-Home care sector partners, agencies, and other NGOs as appropriate
• Suppliers and contractors as relevant to the role

Key Result Areas

• Effective delivery of events, activities and programs according to CREATE expectations and

procedures.

• Demonstrated ability to work in a culturally sensitive and inclusive manner, and respectfully engage

with children and young people in care, including those from First Nations backgrounds and all

cultures.

• Effective adherence to, and facilitation of, the National Child Safe Standards, including ensuring a

culturally safe, inclusive and trauma-informed approach to engagement.

• Effective communication with children and young people.
• Accurate recording of data and data cleansing, including accurate recording of programmatic

activity on CREATE databases.

• Positive contribution to CREATE’s organisational culture and reputation.

Skills and Knowledge

• Sound knowledge of community-based program delivery, with a focus on engagement for children

and young people with a care experience.

• Understanding of trauma-informed practice and issues facing children and young people with a

care experience.

• Sound understanding of culturally safe engagement, particularly when working with diverse

communities and First Nations peoples.

• Ability to work within the National Principles for Child Safe Organisations, including knowledge of

organisational policies, program objectives and child safety requirements relevant to social and

community services environments.

• Strong skills in planning, organising and coordinating workshops, events and program activities to

achieve agreed outcomes within set timeframes.

• Confidence using digital tools and platforms, including databases, email communications and social

media, to promote programs, encourage participation, manage information and support

engagement outcomes.

• Strong organisational and time management skills, including the ability to manage workload, meet

deadlines, work autonomously and show initiative.

• Ability to collect, manage and interpret participation data, feedback and records to support

reporting and continuous improvement.

Qualifications, Licences and Experience

Essential

• Relevant experience within the sector or a similar field and/or Tertiary qualifications in Social

Science, Community Services, Event Management, Youth Work or a related field.

• Current employment level Working with Children Check (NSW Specific).
• Current drivers’ licence.
• Full working rights within Australia.

Desirable

• Experience working with children and young people, particularly those with a care experience or

from vulnerable backgrounds.

• Experience contributing to program planning, coordination and delivery within a funded or project-

based environment.

• Experience using databases and digital platforms, including email communications or social media,

to promote activities, manage participation and record program outcomes.

Competencies

• Ability to work under general direction while exercising initiative, judgement and responsibility for

program outcomes.

• Strong interpersonal skills, with the ability to build respectful, culturally safe relationships with

children and young people, colleagues and external stakeholders.

• Ability to manage competing priorities, set outcomes and adapt work methods where required to

meet program objectives.

• Confidence facilitating group activities and creative workshops in a safe, inclusive and engaging

manner.

• Ability to work collaboratively as part of a team, while also operating autonomously within agreed

objectives and budgets.

• Strong administrative and organisational capability, including accurate record-keeping, reporting

and coordination of program logistics.

• Commitment to CREATE’s values, child safety, ethical practice and positive team culture.

Extent of Authority

• Required to set outcomes within defined constraints.
• Provides advice and support within their area of responsibility.
• Freedom to act governed by clear objectives and/or budget constraints which may involve the

contribution of knowledge in establishing procedures within the clear objectives and/or budget

constraints where there are no defined established practices.

• Solutions to problems generally found in precedents, guidelines or instructions.
• Assistance is usually available from the State Program and Engagement Coordinator and CREATE

Management.

Selection Criteria

1. Experience and/or relevant qualification in Social Science, Community Services, Event

Management or a related field, or equivalent practical experience.

2. Demonstrated experience working with children and young people, particularly those with a care

experience or from vulnerable backgrounds, using a trauma-informed approach.

3. Ability to coordinate and facilitate programs, workshops or events for children and young people,

including a demonstrated ability to work within the National Principles for Child Safe Organisations.

4. Strong interpersonal and communication skills, with the ability to engage respectfully and

effectively with children, young people, and diverse groups, including First Nations peoples and

communities, in a culturally safe manner.

5. Well-developed organisational and administrative skills, including the ability to manage

competing priorities, meet deadlines, and accurately record and report information using

databases and IT systems.

6. Ability to work both collaboratively and autonomously, exercising initiative and judgement while

operating within organisational policies and program objectives.

CREATE recognises that the relevant skills, knowledge and capability for this role may be gained through

lived experience, cultural knowledge, community involvement and non-formal pathways, and encourages

applicants to outline these against the selection criteria where relevant.

Commitment to inclusion and cultural knowledge

CREATE Foundation strongly encourages applications from Aboriginal and Torres Strait Islander peoples.

We recognise the deep value of cultural knowledge, lived experience and community connection,

particularly in roles that support children and young people with a care experience. Cultural knowledge and

lived experience are highly valued by CREATE and will be considered alongside formal qualifications and

work experience.

If you believe you can contribute to this role through your cultural knowledge, lived experience or

community connection, we encourage you to apply, even if you do not meet every qualification or

experience requirement listed.

Why work with us?

We don’t just talk about making a difference - we live it. Our team is:

• purpose-driven
• passionate
• and we value collaboration.

We know that great work happens when people feel supported, included, and inspired. That’s why we

invest in our people and strive to create a workplace where everyone can thrive.

For more information on joining the CREATE team, including salary packaging, additional leave and other

perks, visit Join Our Team | CREATE Foundation

CREATE Foundation is the national consumer body for children and young people with an out-of-home care

experience. We support children and young people from 0-25 who are currently in, or have experience in

foster care, kinship care, permanent care or residential care.

Our Vision: That all children and young people with a care experience reach their full potential.

Our Mission: To create a better life for children and young people in care.

To do this we

Connect children and young people to each other, CREATE and their community

Empower children and young people to build self-confidence, self-esteem, and skills that enable them to

have a voice and be heard

Change the systems impacting children and young people, in consultation with them, through advocacy to

improve policies, practices and services and increase community awareness.

If you have questions about this role or the application process, please email ***email_hidden***, or

call our People and Culture Manager on 0484 911 009