Operations Executive

Your Reformer is a fast-growing fitness and lifestyle brand operating across direct-to-consumer and business markets in Australia, New Zealand, the United States, and international markets. As we scale rapidly, we are focused on building robust operational foundations to support sustainable growth across our product streams and markets.

Position overview

As an Operations Executive, you will manage the operational processes within a defined stream. This is a hands-on, process-focused role dedicated to operational excellence and seamless execution. You will be responsible for the day-to-day operational delivery within your stream, coordinating systems, managing workflows, and ensuring processes run smoothly across all markets.

The ideal candidate is an analytical, proactive problem-solver who thrives in a fast-paced environment, excels at cross-functional collaboration, and focuses relentlessly on process optimisation and reliable outcomes.

This role is full time hybrid, based out of our Mornington HQ with a mix of WFH days.

Core mission

You are someone who naturally investigates why a process broke, identifies who it impacted, and designs systemic solutions to ensure it doesn’t happen again.

Key responsibilities

• Process delivery: Manage and maintain the day-to-day operational workflows within your stream, from initiation through to operationally live status.
• Onboarding & lifecycle: Manage operational onboarding and lifecycle processes for customers and partners across AU, NZ, US, and international markets, including any local compliance requirements and in-timezone support where needed.
• Operational support: Provide dedicated operational and process support across the product and service suite within your stream.
• Process improvement & design: Map, analyse, and optimise workflows; identify system bottlenecks and implement process improvements across core business systems.
• Cross-functional coordination: Partner closely with Sales, Finance, Logistics, and Technology teams to resolve operational escalation points and align account and operational needs with workflows.
• Documentation & SOPs: Maintain clear, concise process documentation and standard operating procedures, keeping them current as processes evolve.

Qualifications & experience

• Experience: 3–5+ years of experience in operations, account operations, or operational project management within an eCommerce, SaaS, or high-growth retail environment.
• Systems expertise: Strong proficiency working across CRM and ERP systems, with experience in platforms such as HubSpot and/or NetSuite highly preferred.
• Problem-solving & autonomy: Proven track record of independent decision-making and resolving complex operational incidents under minimal supervision, including out-of-hours coordination for international markets where required.
• Communication: Exceptional written and verbal communication skills, with a demonstrated ability to draft clear, concise process documentation and briefs for asynchronous, remote teams.
• Collaboration: Strong cross-functional capability, with experience acting as a bridge between finance, logistics, sales, and technical teams.

Bonus points for

• Direct exposure to multi-market, distributor, wholesale, or global supply chain workflows.
• Familiarity with product activation, licensing structures, or subscription management frameworks.

Apply via the link or email application/CV directly to ***email_hidden***