Langham Service Agent

About the Company

A wholly-owned subsidiary of Great Eagle Holdings, Langham Hospitality Group (LHG) comprises a family of distinctive brands, including The Langham Hotels and Resorts, Cordis Hotels and Resorts, Eaton Workshop and Ying’nFlo. With over 40 hotels and residences in operation or development, LHG has a global footprint that extends across Asia, Europe, North America, Australasia and the Middle East.

The Langham, Gold Coast & The Jewel Residences, managed by Langham has ushered in a new era of sophistication to Australia’s playground. Comprising of 339 guest rooms, suites and luxury apartments, located on the absolute beachfront. The Langham, Gold Coast brings together modern amenities and rooms, a resort atmosphere, World-class dining venues, and superior conferencing & events facilities positioning it as the premier location to relax and be inspired.

The Langham, Gold Coast offers its guests a new wave of luxury on the Gold Coast - with a focus on bespoke service and extraordinary experiences, positioning The Property as the leading luxury product in the market and beyond. We are seeking service-centric and luxury minded service professionals to join our Langham Service Centre (Call Centre) team.

Key Responsibilities

As our Langham Service Agent you will be responsible for delivering a high level of customer service to ensure all guest expectations are met or exceeded wherever possible. In this dynamic role, you will handle and transfer all internal and external phone calls which are received via our main switchboard.

As our Langham Service Agent you will also support our Food & Beverage Reservations & Ticketed Events Bookings, In-Room Dining orders, and direct external guests calls to the Reservations Team for Rooms Reservations.

As the first point of contact for future guests and visitors you provide a high level of service and excellent Hotel Knowledge to provide accurate and timely service over the phone to leave a lasting first impression.

Qualifications & Skills

Our Langham Service Agents will view service an art form- passionate about quality in all forms, from the product, to the service, team and delivery! To be successful in the role you will have been in a similar role in a fast-paced environment.

Other key attributes we are looking for include:

• Passion for service excellence and providing superior hospitality
• Superior Phone Manner
• Excellent interpersonal and communication skills
• Good working knowledge of IT and Systems (opera an advantage)
• Tertiary Qualifications in Hotel/Hospitality/Business or similar
• Australian work rights

Live fully with Langham

The Langham Hotels & Resorts offers current and future colleagues:

• Benchmarked and competitive remuneration
• Excellent Training Opportunities and Career Progression
• Complimentary Meals & Laundry
• 6 Complimentary Hotel Nights at LHG Hotel and Resorts each year
• A vast array of benefits and recognition incentives!