Patient Accounts Officer- Debt Recovery | Full-time Permanent

Closes: 03 July 2026

Classification: Administrative Services Officer 4

Salary: $86,750 - $93,416 plus superannuation

Position No: 603855-02QWN

Directorate: Canberra Health Services

Advertised (Gazettal date): 24 June 2026

Contact Officer: Jacqui Taylor on ***email_hidden***

What can we offer you

• City living without the traffic – click here to see why you should live in Canberra.
• Competitive pay rates and excellent working conditions within a tertiary hospital.
• Salary Packaging with many options that provide full fringe benefits tax concessions.
• Flexible working conditions.

To find out more on what a career at CHS can give you, the benefits of working with us and why Canberra is Australia's happiest city click here: Benefits of working with us - Canberra Health Services (act.gov.au)

About the Role

Patient Accounts is responsible for the billing and debt recovery of patients, Medicare and Health Fund invoices raised for North Canberra Hospital (NCH). This includes, but is not limited to, accommodation, medical imaging services and admitted/non-admitted services. This team provides support to patients, internal and external stakeholders, as well as clinical and administrative staff members ensuring timely and accurate information is available to assist with both the patient experience and enhancing NCH revenue.

As a Patient Accounts Officer, you will engage directly with patients to guide them through payment options and fee processes, including payment plans and debt recovery. You will play a key role in ensuring services are delivered efficiently, professionally, and with care.

Success in this role comes from a strong commitment to patient confidentiality, exceptional customer service, and a proactive approach. You will bring attention to detail, clear communication skills, and a collaborative mindset to contribute positively to a supportive team environment.

For more information regarding the position duties click here for the Position Description.

Please note prior to commencement successful candidates will be required to:

• Undergo a pre-employment National Police Check.
• Comply with Canberra Health Services Occupational Assessment, Screening and Vaccination policy.

Note: This is a full-time permanent position.

For more information on this position and how to apply “ click here ”

Note: Under the ACTPS employment framework you may be placed in another role where required for the efficient administration of the service.

Canberra Health Services (CHS) is focussed on the delivery of high quality, effective, person centred care. It provides acute, sub-acute, primary and community‐based health services, to the Australian Capital Territory (ACT) and surrounding region. More information can be found on the CHS website.

Our Vision: creating exceptional health care together

Our Role: to be a health service that is trusted by our community

Our Values: Reliable, Progressive, Respectful and Kind

CHS is committed to workforce diversity and to creating an inclusive workplace. As part of this commitment, we welcome applications from all diversity groups. Aboriginal and Torres Strait Islander peoples, people with disability and people who identify as LGBTQIA+ are particularly encouraged to apply.

The ACT public service is committed to closing the gap, underpinned by the belief that when Aboriginal and Torres Strait Islander people have a genuine say in the design and delivery of policies, programs and services that affect them, better life outcomes are achieved. More information can be found here ACT Closing the Gap Implementation Plan - ACT Government Transparency Portal.

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Career interest categories

Administration and Governance

Healthcare, Medical and Allied Services