Impairment Benefits Analyst

Impairment Benefits Analyst (Second Entitlement)

• $137,963 per annum + 12% superannuation
• Full time, Ongoing opportunity
• Wurundjeri Woi Wurrung/Melbourne or Wadawurrung/Geelong based role (hybrid work from home – 3 days a week in office)

About the opportunity

The purpose of the Impairment Benefit Analyst is to provide technical expertise to Agents and the Claims Division focussing on the second entitlement period, specifically ensuring that Agents’ estimation and assessment of Whole Person Impairment (WPI) is completed in accordance with the AMA Guides and relevant legislation. Key accountabilities include:

• Overseeing and improving Agent performance at the second entitlement review period (130 week).
• Providing expert guidance and direction to Agent staff, including reporting and representation of second entitlement period performance outcomes to senior management, internal stakeholders, and external forums.
• Providing expert advice and support to other areas of the business in relation to second entitlement period claims management.
• Co-ordinating and participating in claim reviews and/or health checks with Agents relevant to the second entitlement period.
• Monitoring Agent performance against relevant measures and provides feedback on improvement opportunities or the implementation of corrective action plans relating to the second entitlement period.
• Engaging with Agent representatives both formally through meetings and informally through one on one discussions on issues to improve capability and performance within Agent teams.

Please ensure you review the Position Description here for additional information on accountabilities for this role.

About you

You are Second Entitlement or an Impairment Benefits WPI expert who is looking for a challenge and to make a difference. You have a passion for assisting the Victorian community and are driven to provide the highest level of service.

• You will have knowledge of claims management processes particularly an understanding of the Victorian system for managing, compensating work injuries, including the ACCtion and NOVUS systems.
• You will be able to provide evidence of completion of training in the application of AMA Guides to the Evaluation of Permanent Impairment, Fourth Edition and the Guide to the Evaluation of Psychiatric Impairment for Clinicians.
• You can demonstrate technical understanding of the processes surrounding legislative statutory entitlements.
• You have a high level of communication skills (written and oral), including facilitation of groups, the ability to give advice and information and be able to interpret existing legislation and policy particularly relating to claims management.
• You will have expertise in the management of stakeholder issues, complaints, and the ability to provide positive solutions to issues as these arise and the ability to address systemic issues.
• You have demonstrated excellent planning and organisation skills and to work to deadlines.
• You have the ability to establish and maintain effective and collaborative relationships with key stakeholders and claims agents.

Working with us

At WorkSafe, our goal is for every employee to feel connected, safe, and valued within their team, for teams to feel appreciated in the workplace, and for WorkSafe to be respected in the community.

We believe that a diverse workforce is essential for delivering the best outcomes for the Victorian community. We strongly encourage applications from all individuals, including First Nations people, people with disabilities, those from diverse cultural and linguistic backgrounds, and individuals of all sexualities and genders.

What’s next?

Applications close 11:00pm Tuesday, 7th July 2026. Click the link to apply, and join us in making a difference to Victorian lives.

Only applications submitted via the WorkSafe Careers website will be considered.

Preferred candidates will be required to satisfactorily complete a Nationally Coordinated Criminal History Check and/or other checks as required for the position as part of the recruitment process.

Eligibility for ongoing employment with WorkSafe Victoria requires Australian or New Zealand citizenship or permanent residency.

Due to the volume of applications received, individualised feedback will only be provided to candidates who progress to interview stage.

To ensure a fair and open recruitment process, we request that you complete your written application and any online interviews without the use of AI tools. We want to understand your professional skills, experience and capabilities. We acknowledge that candidates may choose to use AI as part of background research.

For further enquiries please contact Talent Acquisition Specialist Will Hillgrove via email – ***email_hidden***