IT Support Officer L2

IT Support Officer L2 - 6 month contract

IT Support Officer L2 – 6 Month Contract

Pymble, NSW

Ready for your next opportunity? Bring your IT support, troubleshooting and customer service skills to Busways' National Support Office! We're looking for an experienced IT Support Officer Level 2 to join our IT Infrastructure and Support team. You have the chance to make a key difference in the community by ensuring the technology that supports safe and reliable transport services operates effectively every day!

What You’ll Be Doing

• Provide technical support for IT incidents and service requests across the business
• Act as an escalation point for complex issues, delivering timely and effective resolutions
• Support and administer Microsoft 365 applications including Outlook, Teams and SharePoint
• Configure, maintain and troubleshoot desktop hardware, mobile devices and peripheral equipment
• Assist with the administration and support of network infrastructure including switches, routers and wireless access points
• Monitor system performance, backups, alerts and infrastructure health to ensure reliability
• Maintain accurate technical documentation, knowledge articles and incident records
• Support IT projects, system upgrades and continuous improvement initiatives across the organisation

What You’ll Bring

• Previous experience in an IT Support, Service Desk or Infrastructure Support role
• Strong troubleshooting skills across desktop hardware, software and Microsoft 365 environments
• Experience supporting Microsoft applications including Office 365, particularly Teams and SharePoint
• Excellent verbal and written communication skills with a strong customer service focus
• Understanding of networking fundamentals, including switches, routers and wireless technologies
• Strong documentation skills, attention to detail and ability to manage competing priorities
• Ability to work independently, show initiative and contribute positively within a team environment
• Must be an Australian Citizen, Permanent Resident or have valid, unrestricted working rights

What We Offer You

At Busways, we don’t just transport people - we care about every part of the journey. You’ll be part of a supportive, collaborative team in a modern office environment with great benefits, including:

• Career growth opportunities
• Flexible work - up to two working from home days + flexible start/finish times
• A supportive team culture with regular lunches and social events
• Employee Referral Program - generous cash bonuses
• Modern offices with communal kitchen, outdoor space, fresh fruit & quality coffee
• Free secure on-site parking
• Free staff shuttle from Central Coast & Blacktown
• Fitness Passport - discounted access to multiple fitness facilities
• Confidential support via Telus Health’s Employee Assistance Program
• Office Lunch Club - quality discounted meals made easy 

Who We Are

For over 80 years, Busways has proudly delivered reliable, safe, and high-quality bus services across NSW and South Australia. With a team of 2,800+ people, we’re committed to ensuring every journey is a positive experience, transporting over 53 million passengers annually.

How To Apply

Think this sounds like your perfect fit? Please apply via the Apply button. This ad will expire on 23/07/2026. All applicants will receive an outcome via email. Please include the following in your application:

• A cover letter telling us who you are and why you’d be a great fit for this role!
• A current resume detailing your experience

Please Note: The successful applicant will be offered a

6 month fixed-term contract.

Questions? Contact our Recruitment Team on 02 9497 1800 or ***email_hidden***.

Busways is an Equal Opportunity Employer. We encourage applications from all individuals, including Aboriginal and Torres Strait Islander peoples, and candidates from diverse backgrounds.

No agency applications, please.