Assistant Night Manager

Panthers Group and Pullman Sydney Penrith have an exciting opportunity for a passionate and enthusiastic Assistant Night Manager to join the Hotel and Western Sydney Convention Centre!

Introducing WSCC & Pullman Sydney Penrith

• Penrith’s first five-star international hotel, offering 152 luxurious guest suites, an elite fitness centre, sauna, restaurant, bar and café, plus secure underground parking
• Western Sydney’s largest Conference and Convention Centre, featuring 1,250sqm of premium event space, a dedicated bar, reception and green room, and best-in-class audio visual technology
• Marcel Bar & Bistro – a 120-seat dining destination delivering an elevated and contemporary culinary experience
• Tori Lobby Bar & Café – a stylish, bespoke all-day dining venue at the heart of the hotel, perfect for relaxed dining and social gatherings

The Benefits of the Role

• Inclusive, Flexible and Engaging Working Environment built on Strong Values and Authenticity.
• Training and Development with Global Career Opportunities
• Staff discounts across Accor’s 5,000+ hotels worldwide, plus Food & Beverage discounts at Panthers Group venues
• A range of leave options and additional employee benefits
• Complimentary onsite parking

The Role of Assistant Night Manager

• Assist the Night Manager with overseeing the hotel's overnight operations, ensuring the property operates efficiently and in line with hotel policies and procedures
• Support and complete the night audit process, including administrative and reporting tasks
• Provide strong leadership and guidance to the night team
• Handle guest enquiries, requests, and complaints in a professional and timely manner, ensuring appropriate follow-up and resolution
• Deliver efficient, friendly and professional customer service to all guests
• Ensure a smooth and detailed handover is completed for the incoming shift team
• Monitor the safety, security and presentation of the hotel during overnight operations
• Assist with coordinating departmental activities to ensure seamless hotel operations overnight

About You

• Previous experience in Front Office, Night Audit, or in a Team Leader, Supervisor, or a similar hotel role is highly advantageous
• Experience within a five-star or premium hotel environment is desirable, but not essential
• Knowledge and experience using Opera PMS is essential
• A passion for delivering exceptional guest service with a positive and professional attitude
• Excellent communication, problem-solving, and leadership skills
• Current Responsible Service of Alcohol (RSA) Certificate required
• Current First Aid and CPR certification required

Ready to Apply

If this sounds like the opportunity for you, please apply now!