IT Support Technician

At Petstock, we are passionate about pets and the people who love them. Across our stores, support offices, Petstock Foundation, equine specialists, and online brands in Australia and New Zealand, we’re united by one purpose making a positive difference in the lives of pets and their families.

We are looking for an enthusiastic

IT Support Technician to join our team in an entry level capacity. In this role, you will provide frontline support to our stores and support office teams, helping keep our systems running smoothly.

This is a great opportunity to build your IT career in a supportive, fast-paced environment.

How You Will Keep Us Running

• Provide telephone and remote IT support to both Store and Support Office Team Members
• Respond to support requests and queries sent to the Helpdesk system
• Provide after-hours support for critical operations on a rotational on-call basis
• Assist in new store setup, may require occasional travel
• Maintain IT Registers, Process and How-To documentation

What’s in Your IT Toolkit?

• Demonstrated experience in a support / call centre environment
• Experience with Microsoft Windows, Active Directory and Office 365
• Basic understanding of LAN / WAN technologies
• Excellent oral and written communication skills
• Strong attention to detail
• Resourcefulness and ability to multi-task
• Outstanding problem solving skills

If you are passionate about IT and looking to take the next step in your career, we’d love to hear from you. Apply today and join the Petstock team!

Follow us on LinkedIn to keep up to date on life across our various brands - https://www.linkedin.com/company/petstock

At Petstock we are passionate about supporting the communities we're part of, where possible we aim to hire candidates from the same geographic region (typically within a 80km radius) to strengthen community connections and support local economies. Whilst we do not prioritise local candidates over others, we recognise the benefits of hiring individuals who have unique insights into the local community

Our diversity makes us better...we are a diverse team with varying strengths and an inclusive organisation, committed to providing equal opportunities for all.

We encourage applications from people of diverse backgrounds who wish to be part of a culture where everyone can proudly be themselves