Coordinator Member Services, Clerk Grade 5/6
NSW State Emergency Service
NSW State Emergency Service
Reference number
493552
Occupation
Emergency Services Support, Recruitment
Work type
Contract / Temporary
Location
Wollongong
Salary Information
Maximum TRP $128,741.8 (salary range $102,936 - $113,579). Total remuneration package includes salary plus employer's 12% contribution to superannuation and annual leave loading.
Closing date
07 July 2026 at 11:55pm
Coordinator Member Services, Clerk Grade 5/6, State Headquarters Wollongong, NSW
- Join a volunteer-based emergency service agency that supports communities in times of need
- Use your HR expertise to manage the employee lifecycle and support volunteer membership services
- Full time temporary role up to June 2027, based in Wollongong
- Salary range between $102,936 - $113,579
About the opportunity
The Coordinator Member Services leads a small team of Membership Support Officers and oversees key member services and HR administration functions. The role is responsible for managing employee lifecycle activities for staff, including onboarding, increments, probation, assignments and movements, and audits of leave and timesheets. It also oversees onboarding and other transactional support for NSW SES volunteers.
Another key focus of this role is reporting and data analysis using the agency’s HRIS, SAP.
To be successful in this role, you will possess experience in the management of HR functions using a HRIS system (preferably SAP), reporting (including generating reports and the analysis of data) together with a supportive and engaging approach to management of staff. You will also enjoy working in a HR environment regularly engaging with various stakeholders across the agency in a fast past environment.
This role also supports operational activity during emergency events including rostered shifts around onboarding multi-agency members and support in the State Command Centre. This work directly supports our communities during emergencies.
About you
To be successful in this role you will:
- Demonstrate high level proficiency with SAP HR systems, including the ability to develop new reports, analyse data and investigate HR data trends and anomalies
- Prior experience of the administration of employee conditions and entitlements
- Ability to interpret public sector awards and agreements and other relevant legislation
- Possess experience in managing staff.
What we can offer you
- Employment with attractive leave entitlements including parental leave, recreation and flex leave and other leave entitlements
- Attractive salary package of up to $128,741 which is inclusive of leave loading and super
- Flexible work options working within operational requirements
- Mental Health & Wellbeing programs and services
- Operational and leadership training and development opportunities via LinkedIn Learning and other training avenues to build and maintain skills
- Comprehensive immunisation programs including the flu vaccine
- Opportunities to build invaluable relationships across emergency service agencies, emergency service committees and other Government and community organisations.
How to apply
Your application should include as separate attachments:
- A cover letter (max one page) briefly responding to the essential requirements and your interest in the role;
- Responses to the targeted questions below (max two pages);
- An up-to-date resume (max four pages).
Targeted Questions
- Please outline your experience in managing a HR team responsible for transactional work relating to life cycle of employees. In your response, please include detail around how you effectively managed the team ensuring deadlines were met in a high volume work environment.
- Give an example of when you have been required to run a HR report which involved analysis of information to provide data on the workforce. What HRIS system did you use to gather the data and explain your analysis of that data to provide accurate and timely information.
Want to know more?
If you want to know more about this opportunity, please contact Sam De La Torre, A/Senior Manager Recruitment and Workforce Strategy via email at ***email_hidden***.
The role description is available here.
Talent Pool
A talent pool may be created through this recruitment process. A talent pool is a group of candidates who have undergone an assessment process and have been identified as suitable for this role or similar roles for a period of 18 months. Being part of a talent pool means that you may be considered for ongoing or temporary employment for a range of similar roles. This offers exciting opportunities for you to gain a wide range of experiences to build your public service career.
For more information on how to apply for a role in the NSW Public Sector please click here.
Applications close: 11:55pm, Tuesday 7th July 2026
The NSW State Emergency Service is a proud employer of a diverse workforce. We encourage applications from everyone regardless of age, gender, ethnicity, cultural background, faith, disability, sexual orientation or gender identity. We are committed to reflecting the diverse community we serve and creating an inclusive and flexible workplace. People with disability are supported to access adjustments in recruitment processes and in the workplace, to enable them to demonstrate their skills and capabilities to meet the requirements of the job. As supporters of flexible working, we welcome discussions about how our roles can be undertaken flexibly.
