Customer Enquiries Officer

AI Job Summary

• Proven success in a customer facing role providing comprehensive info/enquiry services across communication mediums.
• Ability to quickly learn complex procedures and new computer programs, including SATAC’s in-house assessment software.
• Valid Working with Children Check or willingness to obtain one.

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Role Type

• On-site
• Temporary
• Casual
• Entry Level

Join our team as a Casual Customer Enquiries Officer!

Working under general direction and as part of a team, our Customer Enquiries Officers provide comprehensive information and enquiry services to applicants and other members of the public via telephone, in-person, email, and other communication mediums while contributing to specific administrative and support duties.

Utilising well-developed communication skills and strong attention to detail, our Customer Enquiries Officers are trained in SATAC’s complex, in-house assessment software in order to perform day-to-day tasks.

Casual hours will vary according to demand, with peak periods being from August to February. Please note that these months are SATAC’s busiest time of year and, therefore, these roles are not suitable for anyone with substantial leave requirements during this time.

We are seeking candidates who are available to work between 3 and 5 days per week, Monday to Friday. While shifts may vary, preference will be given to applicants with availability in line with these times.

Immediate start available

About You

To be successful in this role, you will need to be able to demonstrate:

• Proven success in a customer facing role.
• The ability to quickly learn complex procedures and the use of new computer programs.
• Well-developed written and verbal communication skills, with a high-level of attention to detail.
• Experience using Microsoft Office and database systems.
• An ability to communicate effectively with individuals from diverse cultural backgrounds.
• An ability to manage multiple tasks and solve problems in a high-pressure environment.
• An ability to work constructively in a team.
• A broad knowledge of tertiary admission processes and practices, and the Australian education system is preferred.
• A valid Working with Children Check or willingness to obtain one, is required.

Enjoy an outstanding environment

SATAC’s core values are Take the Lead, Do the Right Thing, Foster Community, Work as One and Achieve Excellence, and our culture is one that welcomes all and embraces diversity. We are firm believers that our people are our most valuable asset, so we work to grow and diversify the skills of our staff.

SATAC’s broader role

The South Australian Tertiary Admissions Centre (SATAC) Limited provides reliable, efficient and innovative tertiary admissions services to its member institutions and on a fee for service basis to other tertiary education institutions in South Australia and the Northern Territory.

SATAC manages centralised application and admissions processes on behalf of its members and clients, as well as providing publication and research services, and serving as a primary point of contact for enquiries regarding application processes and outcomes.

Learn more at satac.edu.au

You are required to submit a cover letter, no longer than two pages addressing how your skills, attributes, experience, and availability align with the role. Your current resume can be attached via the online application form.

Applications will be reviewed, and interviews conducted on a rolling basis, so we encourage you to apply as soon as possible.

Further information

For a confidential discussion regarding this position, contact:

Rob Greenwood

Manager, Customer and Community Engagement

E: ***email_hidden***

For a full position description contact: [email protected]

SATAC is an Equal Employment Opportunity employer. Women and Aboriginal and Torres Strait Islander people who meet the requirements of this position are strongly encouraged to apply.