IT Engineer -ServiceNow

IT Engineer - ServiceNow, Permanent, $90K -$120K + Super p/a, Brisbane

An exciting opportunity for an IT Engineer -ServiceNow to join a highly collaborative and supportive team based in Brisbane.

What you'll do

• Develop a deep understanding of both internal and external customers to ensure their needs are translated into effective ServiceNow solutions.
• Build trusted relationships with customer stakeholders by acting as a reliable advisor throughout project lifecycles.
• Establish strong connections within the organisation and with clients to facilitate seamless operational and project delivery.
• Support best practice delivery by contributing your technical expertise and collaborating with other teams.
• Engage directly with customers to address their business challenges using ServiceNow solutions, driving further adoption across the organisation.
• Create clear customer-facing artefacts that simplify complex technical concepts for diverse audiences.
• Collaborate with project teams-including customer stakeholders-to produce detailed design documentation tailored to specific requirements and project scopes.
• Offer recommendations for improving existing designs while limiting unnecessary customisation to maintain simplicity in both internal and client environments.
• Provide technical content for client proposals, ensuring accuracy and alignment with customer objectives.
• Implement robust ServiceNow solutions for both internal users and external clients, preparing comprehensive handover documentation for smooth transitions into ongoing support.

What you bring

• Demonstrated proficiency in scripting within the ServiceNow platform, enabling you to develop tailored solutions efficiently.
• Experience working with core ServiceNow modules such as ITSM, ITOM, or HRSD at an administrative level rather than solely as an end user.
• Excellent communication skills that enable you to explain technical concepts clearly to both technical and non-technical audiences.
• A background in infrastructure or related fields that provides transferable skills relevant to ServiceNow engineering roles.
• At least four years' experience working hands-on with various ServiceNow applications including ITSM, ITOM, HR, ITBM, CSM or similar modules.
• A minimum of three years' experience utilising IT Service Management tools and processes in complex environments.
• Proven track record of managing multiple tasks effectively in busy settings where priorities may shift quickly.
• Ability to adapt under pressure when working with multiple stakeholders towards firm deadlines without compromising quality or attention to detail.
• Experience delivering complex integrations between different platforms or business applications using ServiceNow capabilities.
• Tertiary qualifications in Information Technology or a related discipline alongside certifications such as ITIL Foundation Certificate, ServiceNow Certified Systems Administrator, Certified Implementation Specialist (ITSM), Application Developer certification or equivalent.

What's next

If you are ready to take the next step in your career in ServiceNow space and want to make a genuine impact within a supportive team environment, we encourage you to apply now!

Apply today by clicking on the link provided - don't miss out on this fantastic opportunity!

Aboriginal and Torres Strait Islander Peoples are encouraged to apply.

To apply please click apply or call Neha Neha on 07 3032 2285 for a confidential discussion.