Product Trainer

The Product Trainer plays a key role in delivering engaging learning experiences for our Property & Rating solution, helping Local Councils confidently use the platform to manage their property, rating and revenue functions.

Working within the Product Enablement team, you'll partner with Product, Implementation and Support teams to design and deliver practical training that reflects real council processes and drives successful product adoption.

You'll design, develop and deliver learning programs that help council users confidently apply the Property & Rating solution in real-world Local Government environments.

Responsibilities

• Partner with Product teams to develop training aligned to new and existing Property & Rating functionality.
• Design and deliver instructor-led training, eLearning, guides and certification programs for Local Government users.
• Develop engaging learning content using realistic council scenarios and Property & Rating workflows.
• Build a strong understanding of Local Government Property & Rating, revenue and regulatory processes.
• Configure and maintain training environments using council-based data and scenarios.
• Review learner feedback and continuously improve training effectiveness and product adoption.

Skills & Experience

• You'll bring a mix of product understanding, learning design capability, and strong stakeholder engagement skills, ideally with exposure to Local Government or Property & Rating systems.

You'll need

• Experience working with enterprise software, ideally Local Government systems or Property & Rating solutions
• Understanding of Local Council processes, revenue management, or similar regulatory billing environments (highly regarded)
• Ability to design structured learning outcomes, curriculum, and assessments for diverse learner groups
• Excellent communication and facilitation skills, with the ability to tailor content to different audiences including council staff and technical users
• Strong collaboration skills and experience working with Product, Implementation, and Support teams
• A proactive mindset focused on improving training effectiveness, user adoption, and learning outcomes
• Willingness to work hands-on with systems to build deep product expertise and real-world context
• Comfort working with evolving technology and learning tools to enhance training delivery

Desirable

• Formal qualification in Training and Assessment or Learning Design
• Knowledge of learning design principles, instructional methodologies, and blended learning approaches
• Experience in Local Government, Property & Rating, or enterprise billing systems
• Exposure to SaaS product training or customer enablement environments

Benefits…

• Competitive salary package
• Industry-leading employee share plan
• Award-winning culture: 8-time Australian Business Awards "Employer of Choice"
• Fun team events and a strong focus on diversity
• Flexible hours to support work-life balance
• Free gym membership locally, or 24/7 access to our state-of-the-art HQ gym
• Extra 2.5 days annual leave for volunteering at a charity of your choice
• Complimentary breakfast and coffee on-site
• Clear career framework with defined growth opportunities

Why Join us?

TechnologyOne is an Equal Opportunity Employer that values diversity and inclusion. We offer career progression, competitive salaries, and a supportive workplace that nurtures creativity, innovation, and entrepreneurial spirit. Our team enjoys a range of benefits, including charity activities, creating a vibrant and engaging environment..

Who we are…

TechnologyOne (ASX: TNE) is one of Australia's top 100 ASX-listed companies and the country's largest enterprise software provider, with offices in six countries. We deliver a global SaaS ERP solution that's easy to use, accessible anywhere, and trusted by over 1,200 organisations including corporations, government agencies, councils, and universities. For 38 years, we've helped customers focus on their business while our software evolves with emerging technologies.