Service Coordinator | Work From Home

About The Company

Our client is a well-established and growing national provider of commercial construction, fit-out, and facilities maintenance services. With a strong reputation for delivering high-quality projects and exceptional customer service, they partner with a diverse range of clients across Australia.

Backed by a strong pipeline of work and continued growth, this organisation offers a dynamic, collaborative, and supportive environment where employees are valued and encouraged to develop their careers. This is an excellent opportunity to join a high-performing team and build a long-term career with a respected industry leader.

About The Role

In this fast-paced B2B role, you will coordinate maintenance requests, manage trades, and ensure a high level of service delivery to commercial clients.

• Manage maintenance requests from initiation through to completion
• Respond to client enquiries via phone and email, providing exceptional customer service
• Coordinate and schedule trades and service providers for maintenance works
• Manage urgent maintenance requests and ensure timely resolution
• Monitor job progress and ensure service delivery meets client expectations and KPIs
• Build and maintain strong relationships with contractors, clients, and internal teams
• Maintain accurate records and update internal systems
• Adhere to company procedures, safety standards, and escalation processes

About you

• Experience in a similar coordination, scheduling, property management, or customer service role
• Experience working for a commercial contractor, building supplier, residential builder or insurance builder
• Strong communication and relationship-building skills
• Highly organised with the ability to manage multiple priorities
• Customer-focused with an understanding of service delivery expectations
• Self-motivated and able to work independently or as part of a team

Whats on offer

• Central Perth location
• Flexible working arrangements with a mix of office-based and work-from-home day
• Professional development and mentoring support
• National business with strong pipeline of projects
• Free onsite parking
• Salary up to $85k + super

Apply now or reach out to Kiralee Barker for a confidential chat ***email_hidden*** | 0478 113 223