Expression of Interest - Site Manager (Storage)

Self-storage is currently experiencing rapid expansion within Australia and Time & Place is expanding our portfolio in this market. As Storage X, we will be opening a brand new self-storage facility in Northcote.

We are seeking expressions of interest to join Storage X as a founding Site Manager. This is a key role, helping to launch the business, building occupancy, and creating an exceptional customer experience from day one. This is a rare opportunity to join a new operation and be involved from the very beginning, with hands-on support and leadership guidance through the busy launch and growth phase.

About the Role

In this full-time position, we're looking for a motivated and customer-focused individual who enjoys taking ownership, building relationships, and delivering results. You'll take pride in running a professional, well-presented facility and be excited by the opportunity to help grow a new business. You'll be responsible for delivering outstanding customer service, driving occupancy growth, maintaining high operational standards, and ensuring the facility runs smoothly and efficiently.

Key Responsibilities

• Drive occupancy growth through strong lead conversion, consultative sales, and excellent customer service
• Manage customer enquiries, quotes, bookings, move-ins, and move-outs
• Administer customer accounts, including leases, payments, and insurance claims
• Maintain a clean, safe, secure, and well-presented facility
• Coordinate site operations, including maintenance, contractors, inventory, security, and compliance requirements
• Prepare operational and performance reports for management
• Act as the primary on-site representative for Storage X Northcote

What We're Looking For

• Experience in self-storage, warehouse operations or facilities management
• A strong customer service and sales mindset with the ability to build relationships and convert enquiries into customers
• Strong organisational and administrative skills with excellent attention to detail
• Ability to work independently, take ownership, and use sound judgement
• Strong problem-solving and conflict resolution skills
• Understanding of workplace health and safety requirements
• Confidence using computer systems and learning new software

What's On Offer

• Full-time role, including weekend work
• Opportunity to be the founding Site Manager of a brand-new facility
• Hands-on support and training
• Opportunity to develop your career as the business expands

If you're looking for an opportunity to take ownership, build something from the ground up, and grow with an exciting new business, we'd love to hear from you.

To Apply - Please email your resume and cover letter to Carolyn Hannaford: ***email_hidden***.

Please note, applicants may be subject to pre-employment checks. For this role, only those candidates with the eligible right to work will be considered.