Business Systems Specialist

Division/Section: Business Services / Digital Information & Technology

Position Type: Permanent Full Time (9 day fortnight, 36.25 hours/week)

Salary Range: LGO5 - LGO7 ( $91,374 - $115,332 per annum + superannuation) based on skills, qualifications and experience

Location: Townsville

Application Close: 11:45pm, Sunday 5 July 2026.

About The Role

Drive the design, configuration, and ongoing support of Council’s business systems. Work directly with stakeholders to gather requirements, deliver system improvements, and implement practical solutions aligned to business needs. Contribute technical expertise across configuration, data migration, system security, and change management while supporting day-to-day operations and escalated issues.

Key Responsibilities

• Configure and support business systems, including minor enhancements and operational tasks
• Engage with stakeholders to analyse requirements and deliver system solutions
• Implement configurations, data migrations, and controlled releases to production
• Provide 2nd level support, including troubleshooting and root cause analysis
• Contribute to projects delivering new functionality and system improvements
• Apply system security, access controls, and auditing practices
• Collaborate across teams to deliver integrated solutions
• Maintain awareness of emerging technologies, legislation, and best practices

About You

• 3–5 years’ experience in a similar role
• Relevant tertiary qualification in IT/Business Systems or equivalent experience
• Experience in ITIL Service Management and Project Management
• Strong experience across business systems (e.g. asset, finance, HR, CRM, records, works, property, supply chain, spatial, compliance)
• Experience across full system lifecycle (design, build, testing, deployment, support)
• Skills in system configuration, development, administration and support
• Experience with data tools (scripting, reporting, ETL processes)
• Knowledge of system documentation, UAT, and quality management
• Understanding of security, access control, and change management
• Strong business analysis and stakeholder engagement skills
• Ability to solve complex problems in changing environments
• The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

Contact Person: Natasha

Contact Email: ***email_hidden***

How To Apply

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume which should confirm any licences and qualifications your hold.

For Further Information Review The Position Description.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact [email protected] or phone 07 4727 9004 for a confidential discussion.

Attachments

• Business Systems Specialist - Position Description.pdf