Senior System Support Analyst

About the Aged Care Quality and Safety Commission

The Aged Care Quality and Safety Commission is the national regulator of Australian Government-funded aged care services.

We protect and enhance the safety, health, wellbeing, and quality of life of people receiving aged care. This includes managing complaints and feedback about the care older people receive.

We help build confidence and trust in aged care, by promoting best practice and a culture of safety and quality in the sector. We register providers and hold them to account if they don’t meet expected standards of care.

We work with providers, workers, older people, their families, and supporters to make sure they understand and uphold older people’s rights.

Meet some of our people and learn more about the Commission and our Regulatory Strategy on our website www.agedcarequality.gov.au

About the Team

The Application Support team is responsible for providing 2nd level support for a number of the Commission’s applications. The Application Support Team sits within the Enterprise Service Management section of the Digital Group.

About the Role

The Senior System Analyst is responsible for looking after the technical capabilities, design, development and enhancement of the Commissions core business applications. The position will provide advice and support to all staff within the Commission and will work within the Application Support team under the Assistant Director along with other support staff in the Enterprise Service Management Application Support team, and other internal and external stakeholders.

Position Duties

System Performance & Support

• Support daily operations by monitoring and maintaining the performance of the applications being supported.
• Identify and implement improvements to system functionality, ensuring high-quality service delivery.
• Manage the lifecycle of system changes, ensuring enhancements meet stakeholder expectations.
• Adhere to ICT delivery, change and support methodologies, contributing to process optimisation initiatives.

Business Analysis & Solution Design

• Create and maintain solution documentation, ensuring clarity and alignment with business objectives.
• Conduct testing activities, including test planning, execution, and defect management, to validate system functionality.

Stakeholder Engagement & Collaboration

• Work with stakeholders to define tasks, resolve issues, and ensure effective project implementation.
• Translate complex technical information into accessible language for non-technical audiences.
• Participate in peer reviews and provide feedback on research, process models, and system documentation.
• Assist in negotiating and managing expectations with internal and external stakeholders.

Governance, Compliance & Reporting

• Ensure compliance with ICT governance frameworks, policies, and security protocols.
• Conduct quality management tasks, including reviewing specifications, designs, and testing documentation.
• Maintain accurate system records and documentation to support audit and compliance requirements.
• Identify, assess, and mitigate risks associated with system changes and business processes.

Leadership & Continuous Improvement

• Lead and support a small team, managing performance, workload, and professional development.
• Promote innovation and continuous improvement in system analysis and ICT processes.
• Provide coaching and mentoring to build team capability and engagement.
• Foster an agile and adaptable work environment, supporting change initiatives.
• Ability to reschedule and reorganise work to reflect changes in priorities in support queues and other work related activities.
• Monitor projects progress against plans and timelines and be responsive to changes in requirements.

Position Eligibility Requirements(Selection Criteria)

Systems Analysis & Problem-Solving

• Strong ability to assess business requirements and translate them into ICT system specifications.
• Experience in troubleshooting system issues and implementing data-driven solutions.
• Knowledge of software design, systems design, and feasibility assessment methodologies.
• Ability to think laterally to identify and implement improvements for work practices.
• Ability to research and analyse issues to draw accurate conclusions based on documented evidence including risks.

Leadership & Stakeholder Engagement

• Ability to lead and mentor a team, managing competing priorities and fostering collaboration.
• Strong stakeholder engagement skills, with the ability to negotiate solutions and resolve issues.
• Experience in articulating technical concepts clearly to non-technical audiences.
• Identifies learning opportunities for others in team.
• Delegate tasks effectively to balance workloads between team members.

Governance, Compliance & Strategic Thinking

• Understanding of ICT governance frameworks, compliance requirements, and risk management.
• Ability to ensure system changes align with business strategy and digital transformation goals.
• Experience in preparing technical reports and recommendations to support decision-making.

Agility & Innovation

• Ability to support and encourage innovation in business processes and system improvements.
• Experience in implementing emerging trends and adapting to evolving ICT environments.
• Strong capability in managing change initiatives, ensuring smooth adoption of new technologies.

Continuous Improvement & Adaptability

• Identify opportunities for process and system improvements, contributing to innovation in ICT solutions.
• Support change initiatives and assist others in adapting to new systems and processes.
• Provide training and guidance for new staff where required.
• Maintain and share knowledge of emerging technologies and trends to support ICT advancements.
• Ability to reschedule and reorganise work to reflect changes in priorities in support queues and other work-related activities.
• Demonstrate commitment to self-development and seeks opportunities to extend skills and knowledge, including management, leadership and supervisory skills.

Position Notes

• Salary offered will be between $99,784- $112,571 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.
• Only candidates who hold Australian citizenship can apply. Appointment is conditional on successfully completing a national police check. For more information, please visit www.apsc.gov.au/citizenship-aps
• Non-ongoing opportunity will be offered for an irregular/intermittent term. Opportunities will be offered for varying periods up to 12 months with the option to extend to a total of 24 months.
• Merit Pool established through this selection process may be used to fill this or future ongoing or non-ongoing vacancies.

In your application, please provide a statement of claims against the position eligibility requirements (selection criteria) in no more than 600-words, including what strengths you would bring to the role, and a copy of your CV.

• Please complete the application and submit by 11.30pm (AEST) Monday 06 July 2026.
• Follow our guidelines for candidate use of Artificial Intelligence (AI) throughout the recruitment process.

Please contact our recruitment team on (02) 9633 3262 or ***email_hidden*** for assistance with accessing our website or with lodging your application.

Specific questions about the roles can be directed to Mike Klimczak by emailing [email protected] with Position title in the subject line.