Claims Car Assessor

This role is for someone in estimating or assessing who enjoys making the call, signing off repairs and helping customers get back on the road when life hasn’t gone to plan.

You’ll inspect vehicles, scope the damage, review quotes and make the call on what’s fair and reasonable. Some days you’ll be out on the road assessing vehicles. Other times you’ll be back home reviewing estimates, writing reports and progressing claims.

It’s still a full 38-hour week and the days can be busy, moving between assessments, customers and repairers. But compared to life in the workshop, it’s a different pace and easier on the body long term. Many Assessors also choose a 9-day fortnight and split their time between on-road inspections and desktop work from home.

What You’ll Be Doing

• Full-time hybrid role with office located in Chermside
• Inspect damaged vehicles and validate claims
• Scope repairs and review repairer estimates
• Authorise fair, evidence-based repair outcomes
• Identify discrepancies or potential fraud indicators
• Apply policy and assess liability considerations
• Manage customer expectations professionally
• Manage your diary and turnaround times
• Work closely with service providers to ensure quality repairs
• Maintain thorough documentation and compliance standards

What You’ll Have

• Up to 3 years' experience in estimating or assessing
• A trade qualification in Panel Beating or Spray Painting (essential)
• Bonus points if you’ve worked with watercraft or specialty vehicles
• Current Drivers Licence

What Great Looks Like

• Stay steady when a customer is frustrated and still explain your decision clearly
• Make calls based on evidence and policy, not pressure
• Comfortable backing your judgement, even when the answer is unpopular
• Notice details others miss and document them properly
• Follow jobs through to completion
• Prioritise safety, compliance and doing it right over doing it fast
• Repairers respect you because you are fair, consistent and clear

What You Get

• A maintained company car, fuel card and mobile business tools
• The option to work a 9-day fortnight (every second Friday off)
• Incentive structure, paid out every six months
• Flexible rosters
• Four weeks paid training
• Clear development pathways
• 22 days annual leave plus volunteer leave
• Discounted Youi insurance
• Wellbeing benefits including Fitness Passport

Ready?

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Why Youi

We’re here to make insurance more human. That means real people helping customers when something has gone wrong, and backing our people to grow. Here, your work has impact. Your effort gets noticed. And your career can be shaped around who you are.

Work that’s a bit more you shaped.