Customer Support Centre Team Leader

Make an Impact with Kieser

At Kieser, we’re more than a network of Physiotherapy and Strength & Conditioning clinics. Our mission is to help people live stronger, healthier lives through science-backed exercise and rehabilitation.

Our team of Physiotherapists, Exercise Physiologists and Exercise Scientists work together to deliver client care that’s evidence-based, innovative and focused on long-term outcomes. We’re growing fast and are on the lookout for like-minded professionals to help shape the future of health in Australia while building a career they enjoy.

Why You’ll Love This Role

The Customer Support Centre Team Leader role is central to delivering an outstanding client experience. You will over see the management of inbound calls and enquiries, lead the coordination of centralised communications, ensure referrals are triaged and prioritised effectively, and serve as a senior point of connection between clients, clinical teams and key stakeholders.

In this role you will also provide support, guidance and mentorship to the Client Support team, fostering a collaborative and high performing environment.

This is a hybrid position offering two days of work-from-home and three days in the office in South Melbourne.

This isn’t just a job, it’s a chance to play a role in empowering people to live life to the fullest.

What You’ll Do

• Provide consistent service following Kieser standards.
• Resolve or escalate client issues promptly.
• Ensure a consistent phone experience for all clients.
• Focus on ongoing Client Service Clinic campaign(s).
• Make outbound calls when needed.
• Maintain professional email correspondence with practitioners and clinics regarding bookings and appointments.

What We’re Looking For

If you thrive in a team‑focused support role and enjoy delivering knowledgeable, high‑quality service that contributes to a positive client experience, we’d love to hear from you.

Must-haves

• Valid working rights in Australia
• Passed Year 12 requirements
• Experience working with computerised systems

Demonstrated experience in a telephone-based or contact centre environment, with strong active listening, clear verbal communication, and the ability to manage sensitive client conversations with empathy and professionalism

• Excellent coaching and mentoring skills with a proven ability to motivate and develop a team.

Nice-to-haves

• Experience in medical or strength and conditioning environment

What’s In It For You

• Structured onboarding + ongoing professional development
• Clear career pathways and leadership program
• Fun team culture, social events, and wellbeing programs
• Free access to Kieser facilities + discounted family memberships
• Recharge Leave (1 day) + Birthday Leave (half day)
• 2 weeks paid parental leave for primary carers
• Opportunities to participate in domestic & international outreach programs
• Leadership programs

Our Commitment to Diversity

We celebrate diversity and strive to create an inclusive, supportive workplace where everyone feels valued. If you’re passionate about health and want to make an impact, we’d love to hear from you.

If you’re ready to start a career with Kieser, apply now!

Only short-listed candidates will be contacted.