Guest Services Manager Full Time

Panthers Group and Pullman Sydney Penrith have an exciting opportunity for an experienced Guest Services Manager / Duty Manager to join the Hotel!

Introducing Pullman Sydney Penrith

• Penrith’s first five-star international hotel, offering 152 luxurious guest suites, an elite fitness centre, sauna, restaurant, bar and café, plus secure underground parking
• Western Sydney’s largest Conference and Convention Centre, featuring 1,250sqm of premium event space, a dedicated bar, reception and green room, and best-in-class audio visual technology
• Marcel Bar & Bistro – a 120-seat dining destination delivering an elevated and contemporary culinary experience
• Tori Lobby Bar & Café – a stylish, bespoke all-day dining venue at the heart of the hotel, perfect for relaxed dining and social gatherings

About The Role

You will be a part of a professional, guest-focused team where service is not just a task, but a passion. Every interaction is an opportunity to exceed expectations and create lasting impressions.

The Benefits Of The Role

• Inclusive, Flexible and Engaging Working Environment built on Strong Values and Authenticity
• Training and Development with Global Career Opportunities
• Staff discounts across Accor’s 5,000+ hotels worldwide, plus Food & Beverage discounts at Panthers Group venues
• A range of leave options and additional employee benefits
• Complimentary onsite parking

The Role of Guest Services Manager

Reporting To The Assistant Front Office Manager, You Will

• Oversee hotel operations on a shift basis, ensuring a seamless guest experience
• Lead and inspire the Front Office team to deliver exceptional service
• Foster a professional, innovative, and guest-centric culture where service excellence is at the heart of everything we do
• Drive guest loyalty and recognition initiatives through a collaborative, whole-of-hotel approach
• Assist with the training, coaching, and development of Front Office team members

About You

• Previous experience in a Guest Services Manager, Duty Manager, or Front Office Supervisor role is essential
• Exposure to a premium, or five-star hotel environment will be highly regarded
• Proficiency in Opera PMS is required
• A passion for delivering exceptional guest service with a positive and professional attitude
• Excellent communication, problem-solving, and leadership skills
• Hold a current Responsible Service of Alcohol (RSA) Certificate
• Possess current First Aid and CPR certifications

Ready to Apply

If this sounds like the opportunity for you, please apply now!