Senior Operations Officer

The Aged Care Quality and Safety Commission is the national regulator of Australian Government-funded aged care services.

We protect and enhance the safety, health, wellbeing and quality of life of older people accessing aged care, including dealing with complaints and feedback about the care they receive.

We aim to build confidence and trust in aged care by promoting best practice and a culture of safety and quality in the sector, and we hold providers to account if they don’t meet expected standards of care.

We work with providers, workers and older people, and their families and supporters, to ensure that older people’s rights are upheld.

More information about the role, vision and people of the Aged Care Quality and Safety Commission can be found on our website.

About the Team

Registration Operations is responsible for acting as a coordinating function between Audit and Registry to support the planning, coordination and delivery of regulatory activities (primarily audits and registrations). This function is also responsible for the publishing of provider information and corrections to the Providers information.

The Registration Operations section includes teams focused on the following:

• Planning and coordinating the registration and audit programs
• Coordinating Publishing and correction of provider information

Registration Operations will work closely with each of the teams within the section and collaboratively with the Audit and Provider registration sections to plan, coordinate and support delivery of the Registrar Branch functions.

About the Role

The Senior Operations officer - Registration Operations play a key role in supporting the Registrar Branch by contributing to the effective planning and coordination of regulatory activities through centralised administrative coordination. The role is responsible for assisting in the planning and coordination of processes that enable the publishing and correction of provider information. Working with the Assistant Director, the role collaborates across teams within the section and engages closely with the Compliance, Audit and Provider Registration sections to ensure efficient publishing and data integrity of implementation of registration and audit programs, and to support the group’s operational objectives.

Position Duties, include but are not limited to:

• Demonstrated experience within operations, administrative management and/or project/service delivery roles within an identified framework to deliver outcomes.
• Strong analytical skills and sound judgement, intelligence and common sense to identify, assess and respond appropriately regulatory and operational risk.
• Demonstrated capacity to make informed decisions by applying intelligence, and common sense under pressure.
• Excellent interpersonal communication skills with the ability to establish and maintain professional relationships with key stakeholders.
• Demonstrated organisational capability and ability to manage own and team’s evolving work in a high-pressure environment whilst supporting the shared purpose and direction of the section.
• Ability to support a team working with competing priorities and introduce and respond to change and uncertainty in a positive manner, value individual differences and diversity.
• Demonstrated initiative and responsiveness, anticipating needs and priorities and managing work functions to achieve reliable, high-quality results and respond to urgent requests.
• Strong understanding and application of contemporary risk-based regulatory approaches consistent with the Commission’s Regulatory Operating Model.
• Demonstrated ability to mentor, train and build capability across varying levels of experience to support ongoing operational development and performance.
• Proficient in the use of MS Office Suite and other relevant business systems at an intermediate level to support operational delivery and data integrity.

Position Details

Salary offered will be between $99,784 - $112,571 per annum depending on skills and experience. In addition, 15.4% superannuation will be paid.

Applications close on 5 July 2026 – 11:30PM (AEST).

Applications are to be submitted via the Aged Care Quality and Safety Commission Careers page.

Refer to our guidelines for candidate use of Artificial Intelligence (AI) throughout the recruitment process.

Pay: $99,784.00 – $112,571.00 per year

Work Location: In person