IT Service Delivery Coordinator

Job No: TCE4813

Commencement Date: 03 August 2026

Location: Townsville Catholic Education Office - Denham Street Office

Salary Range: $121,496 to $136,746 (pending experience) + Superannuation

Lead the delivery of reliable, customer-focused IT services across Townsville Catholic Education.

We're seeking an experienced IT Service Delivery Coordinator to join our Information Technology and Services team. In this key leadership role, you'll coordinate the delivery of IT services across our network of schools and offices, ensuring incidents are resolved efficiently, priorities are managed effectively, and service levels are consistently achieved.

Working closely with technical teams and stakeholders across the organisation, you'll lead incident response activities, coordinate resources, oversee change management processes and drive continuous improvement initiatives that enhance service delivery. You'll play an important role in ensuring our technology services remain reliable, responsive and aligned with the needs of our schools and support offices.

You'll be an experienced IT professional with a strong background in service delivery, incident management or IT operations. A natural leader, you'll bring excellent organisational skills, sound judgement and the ability to prioritise competing demands while maintaining a strong customer focus. Experience leading teams, coordinating resources and driving operational improvements will see you succeed in this role.

You will be a confident communicator who builds strong working relationships across technical and non-technical teams alike. Proactive and solutions-focused, you'll enjoy identifying opportunities for improvement, supporting your team to achieve outcomes and delivering high-quality services that make a difference across our school communities.

Townsville Catholic Education has standards of conduct for workers to maintain a safe and healthy environment for children. Our commitment to these standards requires that we conduct working with children checks and background referencing for all staff. The organisation is fully committed to child safety and has a zero tolerance to abuse of children or adults-at-risk.

For more information, please review the full position description.

We’d love to hear from you! Please click the “Apply” button and follow the prompts.

Applications close 24 July 2026

Townsville Catholic Education provides a supportive, flexible working environment where care for the individual is an important part of our ethos. We employ motivated people who want to work together to produce excellent outcomes for our students. Our staff are recognised as being central to achieving our mission.

We value your hard work and dedication, and we’re proud to offer a range of benefits designed to support you both professionally and personally:

• Competitive Salary
• Access to remote area benefits
• Annual Leave at 17.5% leave loading
• 12.75% Superannuation employer contribution
• Access to long service leave after 7 years of continuous service
• Salary packaging options
• Up to 14 Weeks paid parental leave available to the primary carer, regardless of gender
• Deferred Salary Scheme
• …and a range of other great benefits!