Workplace Ambassador

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

What this opportunity involves

As a Workplace Ambassador at JLL, you will serve as the primary Corporate Reception representative for Amazon Australia while acting as the Administration & Facilities primary point of contact for ANZ Operations. At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees, and this role is central to that mission. You will create exceptional first impressions and workplace experiences through comprehensive front-of-house services, managing everything from visitor reception and meeting coordination to pantry management and facilities inspections. We believe the most effective teams are built when everyone is empowered to thrive, and in this dynamic position, you will play a crucial role in delivering outstanding client service by proactively engaging stakeholders, building effective relationships across all organizational levels, and maintaining professional workplace environments that enable productivity and collaboration.

An overview of the role

Perform office opening and closing procedures while greeting guests, working closely with onsite security team, and managing visitor badge issuance

Manage meeting room scheduling, coordination, and event bookings while maintaining professional appearance of all meeting rooms and reception areas

Oversee pantry program development including ordering weekly snack, fruit, and beverage supplies while maintaining kitchen areas and tracking spend

Maintain Site PO Trackers and ensure financial processes are followed while assisting with invoicing and budget oversight

Conduct facilities inspections, raise issues via Corrigo timely, facilitate vendor/contractor inductions, and report EHS matters onsite

Sounds like you? This is what we are looking for:

Experience in corporate reception or front-of-house customer service roles with strong interpersonal and communication skills

Ability to interface effectively with members from all organizational levels and the public with friendly, pleasant, and energetic personality

Administrative skills with experience in meeting coordination, scheduling, basic financial processes, and customer service excellence

Organizational skills with ability to manage multiple tasks including pantry management, facilities coordination, and workplace safety procedures

Proficiency with ticketing systems, scheduling software, and basic office technology

Background in facilities management, workplace services, or Amazon/similar corporate environments (preferred)

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.