Workplace Services Coordinator

JLL supports the Whole You, personally and professionally.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.

The Role: Workplace Services Coordinator would ensure the efficient, high-quality delivery of workplace services across the ANZ region. This position supports the Real Estate & Workplace Services (REWS) team and Salesforce Tower employees by coordinating vendors and contractors, streamlining operational processes, and acting as a reliable point of coordination across service lines. Day-to-day, the role balances hands-on front desk coverage at the mailroom — acting as a visible, customer-facing presence for employees — with a strong focus on vendor and contractor coordination, systems administration across both JLL and Salesforce platforms, and cross-functional stakeholder support. It is office-based five days per week.

Benefits

18 weeks paid parental leave for Primary Carer after 6 months of service

Private Health Insurance Discounts

Gym & Wellbeing Discounts

Employee assistance program

Health & Beauty Discounts

Novated Lease for EV Cars

‘You Days’ – 2 extra leave days!

Duties include but are not limited to

Mailroom Front Desk & Shipping Support

Provide front desk coverage at the mailroom, serving as the primary point of contact for employees collecting packages, lodging outbound shipments, or seeking assistance with courier and shipping queries.

Manage inbound package receipt, logging, and employee notification; track items held and follow up to ensure timely collection.

Vendor & Contractor Coordination

Serve as the primary point of contact for all workplace services vendors and contractors operating across ANZ sites, ensuring performance standards and contractual obligations are met.

Assist with vendor onboarding, compliance documentation, inductions, and site access coordination.

Monitor contractor activity on-site, track work orders and service delivery timelines, and escalate issues as required.

Systems Administration (JLL & Salesforce Platforms)

Administer and maintain workplace services data across JLL systems, including facilities management and work order platforms (e.g. JLL Corrigo, Integrated Facilities Management tools).

Manage REWS ticketing and Workplace Services queues across ANZ sites; ensure timely assignment, escalation, and closure of tickets.

Maintain and update internal information hubs including Google Sites, Quip documents, and Slack broadcast channels to ensure employees have access to accurate, current workplace information.

Stakeholder & Customer Service

Build trusted relationships with key Salesforce stakeholders and REWS functional teams including Facilities Management, Guest Services, Events, Culinary, and the Salesforce Innovation Center.

Work collaboratively with business partners across Marketing, PR, Internal Communications, and local ANZ contacts to support workplace services delivery.

Events & Space Support

Provide logistical support for workplace events including coordination of furniture setups, vendor access, and event-related tickets.

Track and report event highlights and statistics; ensure timely closure of event-related child tickets.

What you will bring

Proven experience coordinating vendors, contractors, or service providers in a corporate environment.

Proficiency in JLL systems and platforms (e.g. Corrigo, IFM tools, JLL reporting systems) — highly desirable.

Proficiency in Salesforce platforms and tools including Google Suite, Slack, Quip, Tableau, and REWS ticketing systems.

Experience in document management and creation, including SOPs, process guides, and professional presentations.

Knowledge of corporate culture and employee engagement practices, ideally within a tech or hospitality-centric environment.

What to expect from us

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.

This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions, and race.

We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Appy today and quote ABREQ515502

If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL –

We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.

Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.