Customer Service Representative
Alcon
At Alcon, we are committed to helping people see better. We believe patients should have access to quality eye care regardless of their economic circumstances; however, barriers to good eye health exist for patients in both developed and emerging markets. Alcon develops and manufactures innovative devices to serve the full life cycle of eye care needs. Its surgical group is one of the largest makers of equipment used for cataract removal and laser vision correction. Its consumer products include the well-known Opti-Free line of contact lens solutions and related products. Alcon, which was founded in 1945, sells its products in 180 countries worldwide.
About the Customer Service Representative Role
Handling of customers queries on the phone
Processing orders in SAP to enable correct purchase, invoicing and delivery of Alcon product to customers
Liaising with freight for tracking of orders
Providing excellent customer services for customers and commercial teams
The role offers an opportunity to display initiative, a passion for service excellence and to actively demonstrate Alcon’s core values.
Skills and Experience
Accurate and quick data processing skills
SAP experience
Good communication skills
Attention to detail
Problem solving
Customer service experience in the Medical Device or Pharmaceutical industry preferred
no visa sponsorship/relocation will be provided
D&I
Alcon champions equality, giving back to the community and wellbeing by embracing initiatives that educate and inspire our associates to their best self.
#Great Place to Work certified
https://greatplacetowork.com.au/gptwcertified/alcon-australia/
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If you are currently an active employee/contingent worker at Alcon, please click the appropriate link below to apply on the Internal Career site.
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