Customer Service Representative

We're looking for a proactive, detail-driven and enthusiastic Estimating & Customer Support Coordinator to join a high-performing, fast-paced team based in Virginia.

This is not your average admin role - it sits right at the heart of the quoting and order process, where accuracy, communication, and follow-through directly impact customer outcomes and business success.

In this role, you'll be the first point of contact for estimating requests, helping to keep everything moving smoothly from enquiry through to quote and order completion. You'll work closely with a collaborative estimating team, ensuring priorities are managed, information flows efficiently, and customers receive timely, accurate responses.

What you'll be doing:

Managing and triaging incoming estimating inbox requests with speed and accuracy

Preparing and generating customer quotes in collaboration with the estimating team

Ensuring filing systems, records, and documentation are accurate, current, and easy to access

Supporting internal stakeholders with estimating and product-related queries

Working alongside customer service and operations teams to keep workflows running seamlessly

Identifying gaps, chasing information, and proactively driving tasks through to completion

What we're looking for:

A clear, confident communicator who can build strong internal and external relationships

A "can do" mindset - someone who steps in, gets involved, and makes things happen

A direct, honest, and grounded approach to communication

Strong initiative - you don't wait to be told, you seek out information and solutions

A genuine desire to learn, grow, and build capability in a technical estimating environment

High attention to detail with strong organisational skills and follow-through

You'll be joining a supportive, hands-on team where collaboration is the norm and no two days look the same. Training is provided, but curiosity, energy, and attitude are what will set you apart. This is a role where you can build real capability in estimating and operations while being part of a team that genuinely values contribution and growth.

If you're someone who thrives in a busy environment, enjoys being the "glue" that keeps things moving, and takes pride in getting things right the first time - this could be the opportunity for you.

Desired Skills and Experience

Experience in admin, estimating or customer service roles; strong attention to detail; confident communicator; ability to manage multiple priorities; proactive, organised, and team-focused with fast-paced experience.