Customer Service Officer

Customer Service Officer – Ingleburn

• Supportive team culture
• Dynamic, site-based role where no two days are the same
• Opportunities to grow your skills and career

About The Role

We're looking for a dynamic and driven Customer Service Officer to join our Interior Systems team at our CSR Ingleburn site —a team that's passionate about shaping spaces for life and delivering next-level customer experiences.

You'll be at the heart of our customer experience—keeping things moving, solving problems, and delivering excellence every day.

Key Responsibilities

• Deliver exceptional customer service via phone, email, and system channels
• Process customer orders accurately and efficiently (moderate–high complexity)
• Provide product, technical, and sales support across multiple brands
• Proactively manage stock availability, lead times, and order fulfilment issues
• Liaise with logistics to coordinate timely and cost-effective deliveries
• Keep customers informed on order status, delays, and solutions
• Investigate and resolve customer enquiries, complaints, and returns
• Maintain accurate data and reporting within SAP/CRM systems
• Collaborate with sales, operations, and dispatch teams to deliver outcomes
• Contribute to continuous improvement initiatives and process enhancements

What You Bring

You're someone who thrives in fast-paced environments and loves being part of a team that genuinely supports each other:

• 3–5 years in customer service or call centre roles
• A natural communicator with a professional, customer-first mindset
• Confidence handling complex queries and multiple systems
• Experience with SAP, CRM platforms, and order management processes (advantageous)
• Strong collaboration skills across sales, operations, and logistics
• A proactive attitude and passion for continuous improvement
• Team player mentality with a drive to succeed together

Why Join CSR?

• Collaborative, supportive leadershipwith an open-door policy.
• Career growth opportunitieswithin a leading national business.
• Strong work-life balance, with a supportive and collaborative team culture.
• Rewarding careerwith on-the-job learning, development, and upskilling opportunities within and across our brands
• Supportive and team-oriented culturethat fosters innovation and inclusion. You'll be surrounded by talented colleagues who are passionate about their work and committed to helping each other succeed.
• Attractive salary and benefits, including access to exclusive discounts and offers.
• Enjoy a dynamic, site-based rolewhere no two days are the same.

How To Apply

Just click on the Apply for this job button.

We encourage you to apply even if you don't meet 100% of the requirements. If you're passionate about making a positive impact and you see yourself in this role, we'd love to hear from you!

At CSR, we're building a better future together.

We are a team of 2,600 people across Australia and New Zealand, and we are all collaborating every single day towards a shared purpose - 'Building solutions for a better future'. As a leading Australian Manufacturing business, we're at the forefront of developing innovative, sustainable, and high performing building products and systems.

At CSR, we put people first. We are committed to creating a safe, respectful, supportive, and inclusive working environment that enables everyone to feel valued, grow and truly thrive. We are committed to providing equal opportunity for everyone and welcoming people of all backgrounds, identities, experiences, abilities, and life stage.

To Find Out More About Us, Visit Www.csr.com.au

We have a strong commitment to workplace health and safety and the wellbeing of our people. Successful candidates will be required to undertake a pre-employment medical including drug and alcohol screening and a background check.