Sales Manager

About Gratifii

At Gratifii, we believe rewards and loyalty should feel good. For businesses and for their audiences.

We design, build and run rewards, loyalty and engagement programs for some of the region’s most recognisable brands. Our work spans B2B, B2C and B2E: consumer loyalty, member engagement, employee recognition, channel partner incentives and reseller programs. We bring technology portals, creative, rewards content, campaign management and program operations together under one roof.

Today we work with 80+ clients across Australia, New Zealand and Asia, connecting with more than 20 million customers, members and employees. Our supplier ecosystem now sits at several thousand supplier partners and is growing.

Our roadmap is clear: to be the leading end-to-end partner in rewards and loyalty across the region. You can read more at gratifii.com/about-us.

The role

The Sales Manager reports to the Sales Director, and leads new business for Gratifii, predominantly across Australia and New Zealand. You own the pipeline: the prospects, the pitches, and the revenue that comes from winning the right new clients.

You’ll sell the full breadth of what Gratifii does across B2B, B2C and B2E: consumer loyalty programs, member engagement, employee recognition, channel partner incentives and reseller programs. You’ll be the face of Gratifii to prospective clients, from the first conversation through to a signed agreement and a clean handover to our implementation team and account managers.

This is not a role that hands off the thinking. You’d be shaping the solution, framing the commercial case, and showing prospects what a well-designed rewards or loyalty investment can do for their business. You’ll sell solo, but never alone — backed by the Sales Director, Head of Marketing & Communications, Head of Client Partnerships and pre-sales, alongside technology and operations, to make sure what you sell is what we can deliver, on time and at the right margin.

Based in Sydney, with travel required within Australia and to New Zealand.

What you’ll own

Pipeline and new business

• Own the ANZ new business pipeline end to end. Hunt, identify, qualify and pursue the right opportunities, and keep the pipeline honest.
• Lead pitches, proposals and tenders with a team of loyalty experts and pre-sales gurus. Shape the program design, frame the commercial logic, and present it with conviction at executive level.
• Set the standard for how Gratifii sells. Proactive, commercially sharp, and clear on what good looks like.
• Run a disciplined sales cadence. Know which deals are real, which are at risk, and what we’re doing about it.

Commercial performance

• Own the new business revenue targets for ANZ. Hit growth numbers without compromising on deal quality, margin or the health of the team that have to deliver.
• Price and structure deals that work for the client and for Gratifii: setup, ongoing fees, and the commercial model behind each program.
• Negotiate scopes, contracts and commercial terms. Know when to push, when to invest, and when to walk away.
• Partner with finance and operations on forecasting, pricing and deal profitability.

Setting the standard

• Set the tone for how Gratifii sells: commercially serious and genuinely focused on client outcomes. Both, not one or the other.
• Work with Marketing and Delivery teams on campaigns, events and the content that fills the top of the funnel to drive MQLs to SQLs and onto the client list.

From signed to live

• Make sure what’s sold can be delivered: on strategy, on time, and at the right margin. No surprises for the implementation team.
• Translate prospect needs into clear briefs for creative, tech and operations teams. Translate internal realities back to prospects honestly.
• Lead clean handovers from sale to implementation and stay close enough to ensure that the promise holds.

Building the business

• Contribute to how Gratifii positions, packages and prices its offer as the business grows.
• Bring market intelligence back into the business. What prospects are wrestling with, where the category is moving, what we should be building next.
• Represent Gratifii externally at industry events, conferences and in the rewards and loyalty community. Be someone the market wants to talk to and someone who loves talking to the market.

What you’ll bring

• Deep, current expertise in rewards and loyalty programs across B2B, B2C and B2E: an understanding of program design, economics, and the levers that change customer, member, employee or channel partner behaviour. You can hold your own with a CMO and a Head of Loyalty in the same meeting.
• Genuine strategic capability. You can listen to a prospect’s business problems and shape a credible loyalty or incentive response. You’re comfortable building the thinking, the commercial case and the program design yourself, then briefing the team to work alongside you and help to deliver.
• Senior sales or business development experience. Ideally 6 to 8+ years total, with at least 3 in a senior new business role at an agency, consultancy, technology vendor or specialist rewards/loyalty business.
• A proven new business track record. You’ve consistently hit or beaten targets selling services or technology solutions, won deals that mattered, and made hard calls on pricing, scope and qualification.
• Proven experience selling across multiple markets or locations — orchestrating pre-sales, marketing and delivery specialists around a deal, even without a direct team of your own.
• The judgement to balance winning the deal with commercial discipline. Prospects trust you because you tell them the truth, not because you say yes to everything.
• Confident, clear communicator. Comfortable presenting at C-suite level, writing a sharp proposal, and running a pitch room.
• Working knowledge of the AU and NZ loyalty and customer engagement landscape: the major programs, the players, and what buyers in this market actually need.
• Existing relationships with senior loyalty and CX buyers in AU/NZ.
• Exposure to loyalty technology platforms and how they’re sold, scoped and implemented would be a big advantage.

How to apply

Send your resume and a short note with salary expectations to ***email_hidden***.