ER and Compliance Manager

Own a newly created ER & Compliance Manager role in our growing Sydney HR Team!

At LagardèreAWPL, we’re not just the largest Travel Retail operator in the Pacific – we’re the most passionate! With 150+ stores across Australia, & New Zealand, we bring big brands to life in airports and travel hubs. Our dynamic team of 1,500+ professionals work across 40 unique retail concepts – and now, we want YOU to join our team!

The Role

You will own end-to-end employee relations and compliance initiatives, ensuring legally sound, commercially driven outcomes. Partnering closely with HR, leadership, and external counsel, you’ll play a key role in mitigating risk and shaping the organisation’s ER strategy across Australia and New Zealand.

What You’ll Do

Employee Relations Case Management:

Manage complex ER matters end-to-end (performance, misconduct, grievances, terminations).

Provide expert, pragmatic advice to HR, leaders, and executives.

Ensure consistency across multi-site operations in AU & NZ.

Track cases, identify trends, and contribute to people strategy.

Workplace Relations:

Provide advice on industrial relations matters and employment obligations.

Interpret and apply relevant legislation, modern awards, and policies.

Support leaders in understanding and meeting workplace obligations.

Monitor regulatory changes and ensure organisational compliance.

Fair Work & Risk Management:

Support and coordinate Fair Work Commission (FWC) matters where required.

Partner with external legal counsel on strategy, case management, and documentation.

Analyse outcomes and recommend improvements to minimise future risk.

Compliance & Remuneration:

Lead wage compliance reviews, audits, and remediation programmes.

Manage underpayment rectifications and FWO interactions.

Strengthen governance frameworks and prevent future risk.

Policy & Governance:

Maintain ER/HR policies aligned with AU & NZ legislations.

Monitor legislative changes and advise leadership.

Support psychosocial risk management in partnership with WHS.

Capability Building:

Coach HRBPs and leaders on ER best practice and procedural fairness.

Develop practical tools, templates, and training to drive consistency.

Qualifications & Experience

5–8+ years’ ER experience in retail, hospitality, or similar award-based environments

Strong case management experience in high-volume, multi-site settings

Proven industrial relations expertise

Experience managing or supporting FWC proceedings

Hands-on wage compliance and remediation experience

Strong knowledge of the General Retail Industry Award (essential)

New Zealand ER experience (essential)

Perks & Benefits

Flexible Working – Flexible start and finish times, with the opportunity to work from home, one day per week

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Staff Discounts – Get exclusive discounts on products in our stores + extra savings on water & hot beverages

Career Development – We offer opportunities to upskill, take on new challenges and grow your career within our vibrant network

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Paid Parental Leave – We proudly support growing families with up to 18 weeks of employer-funded top-up paid parental leave scheme + additional personal leave entitlements

• ️ Wellbeing Leave – From day one our permanent employees receive a paid Wellbeing Leave day

Employee Assistance Program - Everyone has FREE access to TELUS Health – a 24/7 service offering compassionate, confidential support whenever you need it

We Value Diversity & Inclusion

At LagardèreAWPL, we value diversity, inclusivity, and a collaborative work environment, where you will have the opportunity to work alongside a talented team of people who share your passion for creativity and excellence.

Join us at LagardèreAWPL and be part of a global company that celebrates creativity, innovation, and a commitment to sustainable practices.

APPLY NOW and let’s make travel retail magic together!