Digital Services Analyst

Technical

• Fulfilment of all Digital Service Desk related activities for Sydney Water with a focus on digital services

(IT), ensuring security of operations, adherence to process, and service levels monitored and maintained.

• Contribute to the Digital culture of delivering a quality customer service experience

• Support other streams within the Digital Service Desk where required, to ensure call response SLAs

• Support team colleagues with training and knowledge sharing, nurturing a collaborative environment

• Collate and deliver information to monitor and maintain Digital reports and processes.

• Ensure adherence to Sydney Water IT policy, process, and frameworks.

• Ensure risks and issues are identified and reported on a continual basis to the functional lead, ensuring

customer focused delivery.

• Implement tasks allocated by the functional lead to operate the Digital Service Desk to meet customer

service requirements

• Deliver accurate, timely work to ensure that Digital Service Desk can perform its function well, and service

its customers.

• Identify and implement ways to improve efficiency of Digital support processes and procedures.