Health Information Services - Team Leader

Your role at St John of God Ballarat Hospital

We are seeking applications for a Team Leader to join our Health Information Services team, on a permanent full-time basis.

This role will lead and support the clerical caregivers of the Health Information Services department. You will participate in all duties with HIS including pulling of medical records for pre-admission, chasing up of high dollar records, filing, Medicolegal and checking of discharged medical records back into the department.

The Position

• Coordinate day to day operations of the HIS Clerical Team, ensuring appropriate resources are allocated to meet KPI’s and customer expectations.
• Manage rostering, caregiver leave, training and performance management of caregivers.
• Assist in the recruitment of new clerical caregivers.
• Work with the MHIS to coordinate and manage clerical KPIs.
• Coordinate and chair team meetings.
• Accurate and timely scanning of health record documents.
• Prepare health record documents for scanning.
• Perform quality activities on scanned documents.
• Correct identified anomalies in the Scanned Health Record (SHR).
• Maintain health record tracking system.
• Retrieve health records for authorised personnel, audits, etc.
• Photocopy health records when required.

Successful applicants will have excellent communication and interpersonal skills, experience working in customer service or health care and strong clerical & computer skills. You will have demonstrated clerical experience in health information services, with an ability to lead and motivate others.

Above all, patient care will be at the core of everything you do committing to and supporting our Mission and Values.

We can offer you

• Salary (from July, 2026): $72,380 to $74,162 plus 12% Superannuation
• Permanent full-time, working 38 hours per week
• Salary packaging up to $18,550 on a range of benefits such as mortgage, rent, meal entertainment, holiday accommodation or other everyday living expenses as well as options to salary package benefits above the FBT cap on items such as:
• Novated leasing
• work related expenses
• self-education and
• additional superannuation
• A healthy work-life balance through flexible work options, additional purchased leave & well-being programs
• Employee discount on St John of God Hospital & Medical Services and Private Health Insurance

For enquiries about this position contact Michelle Franc, Manager Health Information Services on (03) 5320 2155.

All caregivers employed by St John of God Health Care are required to be Influenza to fulfil the requirements of the role.

Please note: If suitable candidates are identified, shortlisting and interviews may begin before the advertisement closes.

At St John of God Health Care, we celebrate diversity and warmly welcome applications from people of all backgrounds.

Our commitment is to create a safe and nurturing environment for all children and vulnerable individuals in our care and proactively take steps to protect them from abuse, ensuring their safety and well-being.

Our inclusive culture fosters an environment that is respectful and secure, welcoming and accessible, and unified through our diverse community.

All caregivers employed by St John of God Health Care are required to be vaccinated from Influenza in order to fulfil the requirements of the role.