Senior Learning and Information Services Officer

Division/Section: Planning, Environment & Lifestyle / Community & Lifestyle

Position Type: Casual (16 hours/week)

Salary Range: LGO4 (

$55.29 - $59.27 per hour + superannuation) based on skills, qualifications and experience

Location: Townsville

Application Close: 11:45pm, Monday 29 June 2026

About The Role

Provide leadership and specialist support in delivering inclusive, community-focused learning and information services at Citylibraries. As the Senior Learning and Information Services Officer, you will mentor staff, foster a collaborative team environment and drive the delivery of high-quality, innovative programs across library branches and community settings.

This role plays a key part in planning and delivering library services such as book clubs, community programs and information services, while ensuring strong customer outcomes through responsive, informed support. This is an excellent opportunity for an experienced professional to step into a senior role and make a meaningful impact within Council and the community.

About You

• Certificate IV in Training and Assessment
• Diploma or Associate Diploma in Library and Information Studies (or equivalent)
• Current C class driver’s licence and Blue Card (Working with Children)
• Strong customer focus with the ability to support a diverse community
• Ability to lead self, adapt and learn new systems and processes
• Confident communication skills across a range of audiences
• Experience working collaboratively to support team outcomes
• Commitment to workplace safety and compliance with WHS requirements
• Availability to work evenings and weekends

Townsville City Council is the largest local government authority in Northern Australia. We’re committed to supporting our people through a strong focus on work–life balance, a positive and inclusive culture, and a shared passion for making a meaningful impact in our community.

We have a range of benefits that confirm this commitment:

• 5 weeks annual leave + 17.5% leave loading
• 3 weeks Personal/Carers Leave
• 14 weeks paid Parental Leave
• Domestic and Family Violence Leave
• Natural Disaster Leave
• Uniforms provided
• Annual wage progression
• Up to *13.5% Superannuation employer contribution for contributing members
• Salary Sacrifice opportunities
• Access to a range of learning and development opportunities, including on-the-job learning and formal training programs
• Fitness Passport program offering discounted membership to selected health and wellbeing facilities
• Employee Loyalty Program offering discounts at selected local businesses
• Employee Assistance Program

The Council contribution to employees' superannuation for contributing employees shall be 13.5% of the employees' ordinary time earnings subject to the employee contributing a minimum of 6% of their ordinary time earnings.

Contact Person: Donna

Contact Email: ***email_hidden***

How To Apply

Your application can be submitted through the 'Apply' button. Please include a cover letter (maximum 2 pages), outlining how your skills, qualifications and experience would allow you to achieve success in this role. We also will require your resume which should confirm any licences and qualifications your hold.

For Further Information Review The Position Description.

We are committed to creating a safe and inclusive workplace where diverse styles, backgrounds, experiences, and perspectives are valued, encouraged, and respected. People from diverse backgrounds (including but not limited to, Aboriginal and Torres Strait Islander, people with diverse gender identities and sexualities, people from different cultural and linguistic backgrounds, people with disability, and veterans) are encouraged to apply!

All successful candidates are required to undergo drug and alcohol testing as part of the recruitment process. Please be aware Townsville City Council has a ‘zero tolerance’ policy to drugs and alcohol in the workplace.

If you need any adjustments to be made to the recruitment process or if you would like to discuss any accessibility requirements, please contact [email protected] or phone 07 4727 9004 for a confidential discussion.

Attachments

• Senior Learning and Information Services Officer -Position Description.pdf