Facilities Manager

Job Description

• Manage facilities across a portfolio of shopping centres throughout the Newcastle, Port Stephens and Hunter region.
• Work across a portfolio of large, high value retail assets.
• Ideal for someone who enjoys working with hard services, soft services, BMS-related matters, contractor performance and site presentation across the portfolio.

Who we’re looking for?

• Proven experience in an Operations Manager, Facilities Manager or similar role within shopping centres, retail property or comparable fast-paced asset environments.
• Strong capability managing multi site portfolios, balancing travel, priorities and competing operational demands effectively
• Confident handling incidents, site issues and escalations, with the ability to make sound decisions in a calm and professional manner
• Practical, resilient and accountable, with a strong understanding of safety, risk and compliance requirements and the ability to adapt quickly in a dynamic retail environment
• Comfortable working across 4 x shopping centres and travelling to sites
• Must have a valid driver’s license.

The role

You’ll manage hard services, maintenance, compliance and contractor performance to ensure each centre remains safe, efficient and ready for trade every day.

Key Responsibilities

• Take responsibility for the day-to-day operations of a portfolio of four shopping centres across Newcastle, Port Stephens and Hunter region.
• Coordinate all maintenance activities, including planned, preventative and reactive works, working closely with contractors to minimise disruption.
• Manage hard and soft services, building systems, contractor performance and overall site presentation.
• Carry out regular site inspections, identify issues early and ensure they are resolved in a timely manner.
• Monitor operational budgets, track spend and prioritise work across the portfolio.
• Respond to tenant and operational requests, delivering a high standard of service in a live retail environment.
• Maintain a strong focus on safety, risk and compliance across all centres.

About Knight Frank

Knight Frank Australia is part of the world’s largest privately owned property consultancy. We provide transactional and advisory services across commercial property, including office, retail, and industrial assets.

What’s in it for you?

• Enjoy two extra weeks of leave, two wellness days every year, and your birthday off to celebrate your way
• People first culture with visible, approachable leaders who keep everyone connected through open conversations and regular business updates
• Drive your career forward with structured six‑monthly check-ins and the ability to start growth conversations anytime.
• Work smarter with purpose-built property platforms and technology designed to save you time every day

Important to know

• You must have valid Australian working rights to be considered
• A police check is required for successful candidates.
• We use AI tools to assist with hiring, but people make the final decisions
• We are currently NOT accepting candidates via an agency, we have PSA’s in place.