Service Advisor

• Operations
• Service Administration
• Springvale VIC
• Permanent Full Time

15/6/2026

• WFH / Office Hybrid | Full-Time Permanent Position
• Monday to Friday, 7:30am - 3:36pm
• Retail, fuel & grocery discounts + employee milestone celebrations

As one of Australia’s largest and fastest-growing materials handling hire and sales companies, Adaptalift Group has over 40 years of heritage as a proudly family-owned and operated business. Employing more than 600 people across Australia and New Zealand, our team members enjoy making a real difference for our customers as part of a dynamic, values-led organisation where safety is at the forefront of everything we do.

Our Product Support & Solutions team is growing, and we have an exciting opportunity for a Service Advisor to join our National Operations team. This important role supports our service delivery by preparing quotations and liaising with customers.

What You Will Be Doing Day-to-Day

• Quoting & Estimating: You’ll be preparing and converting service and repair quotes for both rental and retail units—advising customers on the best solutions.
• Customer Liaison: You’ll be communicating with customers via phone and email, following up on quotes, and finalising approvals to keep jobs moving forward.
• System Updates: You’ll maintain accurate records in our CRM, documenting quotes, approvals, and ongoing job details.
• Team Collaboration: You’ll work closely with technicians, service coordinators, and managers—helping to achieve labour recovery targets and ensure excellent customer outcomes.

What’s In It For You

• Full-time Monday to Friday, 7:30am – 3:36pm
• Flexible hybrid work arrangement after probation - 2 days WFH
• Opportunity to grow your career within a national support function
• Ongoing training, mentorship and development opportunities
• Retail, fuel & grocery discounts + employee milestone celebrations
• Wellbeing support and employee recognition programs

What We’re Looking For

• Experience within the forklift, material handling, automotive or industrial service industry
• Knowledge of service operations, maintenance scheduling and quotation processes
• Previous experience in a service advisor, service administration, scheduling or customer service role (preferred but not required)
• Strong customer service skills with the ability to build positive relationships
• Excellent verbal and written communication skills
• Strong organisational and prioritisation abilities in a fast-paced environment
• Proficiency in Microsoft Office Suite, particularly Excel, and experience using CRM systems
• Mechanical or technical knowledge is advantageous but not essential
• A proactive, solutions-focused mindset and a strong attention to detail

Applications

If you’re ready to take the next step in your career and join a team that values collaboration, innovation and service excellence, we’d love to hear from you.

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