Jewelry Store Team Member (Sales Associate)

Role Overview

We are looking for a friendly, customer-focused Jewellery Store Team Member to deliver exceptional service and support daily store operations. You will play a key role in driving sales, maintaining store presentation, and creating a welcoming shopping experience for customers.

Key Responsibilities

Sales & Customer Service

• Greet and assist customers in a warm and professional manner
• Understand customer needs and recommend suitable jewellery products
• Achieve individual and store sales targets
• Upsell and cross-sell products to maximise revenue

Store Presentation

• Maintain high visual merchandising standards (e.g., peg displays, gondolas, counters)
• Ensure all jewellery is displayed neatly, safely, and attractively
• Restock and rotate products as needed

Operations & POS Handling

• Operate POS system for billing and transactions
• Handle cash, card payments, and refunds accurately
• Assist with opening and closing procedures

Inventory Support

• Assist with stock receiving, tagging, and pricing
• Participate in stock counts and inventory checks
• Report low stock levels to the Store Manager

Customer Experience & Aftercare

• Handle customer queries and basic complaints professionally
• Provide product care advice (cleaning, storage, handling)
• Build rapport with customers to encourage repeat business

Requirements

Key Requirements

• Previous retail or customer service experience (jewellery/fashion preferred)
• Strong communication and interpersonal skills
• Passion for jewellery, fashion, or accessories
• Basic understanding of sales techniques
• Ability to work in a fast-paced retail environment
• Flexible availability, including weekends and holidays