AI Expert/AI Consultant/AI Engineer
Renaissance InfoSystems
About Us: Renaissance Info Systems is a technology and digital recruitment agency, connecting contract and permanent professionals with clients across Asia-Pacific. We aim to differentiate ourselves through our level of responsiveness, and our understanding that comes from being an IT recruitment agency from the IT Industry. Our recruiters balance sophisticated and simple inter-personal techniques to assure a strong candidate network. Know More: http://www.reninfo.com.au.
Role-AI Expert
SKILLS-AI and Gen AI Architectur e
Experience-5 years to 20+year
We are seeking an experienced AI Expert on a contract basis to design, build, and operationalise intelligent agent solutions for our customer facing platforms. Working within a leading Australian telco environment, you will lead the end to end delivery of multi agent orchestration systems and conversational AI experiences ‿ spanning IVR, virtual assistants, and enterprise AI pipelines ‿ that directly impact millions of customers
.This is a hands on technical role requiring deep expertise in agentic AI frameworks, conversational platform integration, and the orchestration of multi agent decision processes at scale
Key Responsibilities
- Agent Design & Development
- Design, develop, and deploy intelligent agents using orchestration frameworks such as LangGraph, AutoGen, CrewAI, or equivalent
- Define and implement multi agent decision processes (MDP) including agent roles, task routing, inter agent communication, and escalation logic
- Integrate LLM backends (OpenAI, Azure OpenAI, Gemini, etc.) with robust prompt engineering, tool calling, and memory management patterns
- Conversational AI & Virtual Agents
- Collaborate with CX and product teams to translate customer journey requirements into robust conversational flows and intent models Tune NLU/NLP models for telco specific contexts including billing, service requests, fault management, and plan changes
- Ensure seamless handoff between AI agents and human agents (live agent escalation)Platform Operations & Governance
- Manage the deployment, versioning, and lifecycle of agent configurations across environments (dev, UAT, prod)Establish monitoring, evaluation, and observability frameworks for agent performance ‿ including hallucination detection, intent accuracy, and task completion rates
- Define guardrails, safety policies, and fallback mechanisms to ensure responsible AI behaviour
- Maintain documentation for agent architectures, decision flows, and integration specifications
- vely across engineering, product, and CX functions
Regards,
Reshu Seth
Recruitment Consultant
Renaissance InfoSystem
M: +61 478 487 026
E: ***email_hidden***. au
