Client Relationship Manager

Client Relationship Manager – Ticketing

Melbourne, VIC

Permanent – Full-time

Melbourne Park is an iconic, multi-venue, world-renowned precinct that delivers hundreds of diverse sport, entertainment, and community events each year, including one of only four tennis Grand Slams in the world – the Australian Open. Melbourne Park includes Rod Laver Arena, John Cain Arena, Margaret Court Arena, AAMI Park and Centrepiece.

Our Ticketing team plays a critical role in connecting customers with unforgettable live experiences. Working at the centre of event delivery, the ticketing team partners with promoters, sporting organisations, venue hirers and internal stakeholders to deliver best-in-class ticketing services across Melbourne Park's diverse event calendar.

ABOUT THE ROLE

Reporting to the Ticketing Manager, the Client Relationship Manager – Ticketing is a senior role responsible for managing ticketing services for key clients and internal stakeholders, ensuring events are delivered to the highest industry standards.

As the primary point of contact for ticketing clients, you'll lead the planning, coordination and delivery of ticketing operations across a broad portfolio of events. You'll work closely with our stakeholders to develop ticketing strategies, optimise sales outcomes and deliver exceptional customer experiences.

This role offers an exciting opportunity for an experienced ticketing professional looking to broaden their impact, strengthen client partnerships and contribute to some of Australia's most significant sport, community and entertainment events.

WHAT YOU’LL FOCUS ON

• Lead the planning, coordination and delivery of ticketing services across Melbourne Park's events from initial setup through to event day operations
• Build and manage strong relationships with clients, promoters, venue hirers, ticketing partners and internal stakeholders to ensure successful event outcomes
• Provide strategic ticketing advice on pricing, sales performance, forecasting and event configuration to maximise attendance and commercial results
• Ensure exceptional client and guest experiences by proactively resolving issues and delivering high-quality customer service throughout the event lifecycle
• Oversee ticketing operations including event builds, venue configurations, access control and ticket box office activity, ensuring accuracy, compliance and operational excellence
• Drive continuous improvement by identifying efficiencies, maintaining best-practice ticketing processes, and ensuring safe, secure and compliant operations across all events.

WHAT YOU’LL BRING

• Demonstrated experience in ticketing operations and event delivery, with at least 3 years' experience working within the ticketing industry
• Proven experience managing client relationships and multiple stakeholders with competing priorities
• Strong technical knowledge of ticketing systems and event on-sale processes, with experience using platforms such as Aspect, Insight Plus, TM1 or similar
• Advanced Microsoft Office skills, particularly Excel, with strong analytical and reporting capability
• Excellent communication, problem-solving and relationship management skills
• The ability to work effectively in a high-pressure environment while maintaining exceptional accuracy and attention to detail
• A passion for live events, customer experience and delivering outstanding outcomes for clients and guests

WHAT WE OFFER

To deliver world-class events with world-class customer experiences – for every person, every event, every time – we believe in fostering working environments that support our staff to thrive both personally and professionally.

If you want your next professional experience to help you master new skills, build meaningful relationships, and contribute to unforgettable events on a 42-hectare precinct in the heart of Melbourne, apply now – we can’t wait to meet you!

• Ongoing Learning & Development opportunities
• Hybrid working arrangements to help you balance work and home responsibilities
• Leadership coaching and development available for all team leaders
• Generous paid Family & Carers leave scheme, including a staggered return to work plan and check-in days
• Free 24/7 safety, wellbeing & medical support for employees and families through our holistic care platform, Sonder
• Access to free event tickets through team member ticketing programs, Tickets 2 U and Mystery Guest
• Free onsite parking
• Ongoing cultural awareness and inclusion education

Applications Close: Monday 6th July 2026

To apply, please submit a short cover letter alongside your CV detailing your interest, experience and alignment to the role and key capabilities required.

You will receive an update on your application, whether you are successful or unsuccessful, via phone or email.

Melbourne Park is an equal opportunity employer, and we want to ensure everyone can apply for this role. If you require any reasonable adjustments in order to participate in the recruitment process and/or to perform the essential functions of this role, you can contact the team at ***email_hidden***. There will also be opportunities to discuss adjustments during the phone screen & interview process if shortlisted.

Please note successful applicants will be required to undertake a pre-employment screening. This includes, but is not limited to, a National Police Check and Working with Children Check. Melbourne Park may withdraw an employment offer in the event of an unsatisfactory screening result.

Please note Melbourne Park operates a direct sourcing model, so we ask that agencies do not get in touch regarding this vacancy.

Melbourne Park values the privacy of every individual's personal information and is committed to protecting personal information. Your personal information is handled in accordance with the Privacy and Data Protection Act 2014 (Vic).

For all enquiries regarding this role, contact [email protected]. While we truly value your interest in our opportunities, please note that our recruiters may not be able to respond to individual LinkedIn messages.