Technical Support Specialist (Level 1)

Backup247 Australia is Hiring!

Position: Technical Support Specialist (Level 1)

Backup247 Australia is seeking a motivated and customer-focused Technical Support Specialist to support our growing cloud backup and disaster recovery operations.

Key Responsibilities

- Provide Level 1 technical support to customers

- Troubleshoot backup, storage, cloud, and connectivity issues

- Support customer onboarding and account management

- Monitor storage usage and service health

- Escalate complex issues to senior engineers

- Contribute to documentation and process improvement

Requirements

- Strong spoken and written English

- Basic understanding of Windows, networking, storage, and troubleshooting

- Customer service mindset

- Fast learner with strong problem-solving ability

- IT Helpdesk or Service Desk experience is a plus

What You'll Get

Remote-first work environment

Structured training and mentorship

Exposure to Australian customers

Hands-on experience with cloud and SaaS technologies

Clear pathway into Cloud Operations and Engineering

This recruitment is being facilitated in Bangladesh by CrossWorks Cloud, the local technology partner of Backup247 Australia.

Apply: ***email_hidden***

Website: www.backup247.com.au

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