Membership Services Manager (Parental Leave Cover)

Req #119

Barassi Wy, East Melbourne VIC 3002, Australia

Posted Thursday, 18 June 2026, 9:00 am | Expires Thursday, 2 July 2026, 8:59 am

• Lead a passionate team delivering world-class membership experiences
• 14-month full-time fixed-term opportunity leading a team at the 'G

The Melbourne Cricket Club (MCC) manages the Melbourne Cricket Ground (MCG), one of Australia's greatest assets. The MCG is host to more than 70 major events annually attracting over three million patrons and visitors.

Our purpose is to move Australia through the transformative power of live sport, entertainment and culture. Our values underpin how we operate and what we stand for as an organisation. This includes playing as a team, striving to inspire and respecting always.

The Club Services & Heritage department at the MCC is responsible for providing a high quality of service to approximately 157,000 Melbourne Cricket Club Members as well as patrons of the MCG.

An exciting opportunity has arisen for an experienced Membership Services Manager to join this team on a 14-month fixed-term parental leave cover basis. Reporting to the Executive Manager – Member & Guest Experiences, this role leads the Club Services team in delivering exceptional membership experiences across all touchpoints.

Key responsibilities include

• Lead, roster and manage the Membership Services Coordinator and Club Services Representatives, including performance management, coaching, recognition and development
• Plan and coordinate match day set-up for the Members Reserve and Club Services team, including staffing allocations, briefings, resource deployment and site readiness
• Perform the role of Match Day Supervisor, leading staff across gates, concierge points and member areas
• Oversee day-to-day membership administration, including processing of applications, renewals, upgrades, transfers and cancellations via Affinity and other membership systems
• Lead quality assurance monitoring across member communication channels including phone, email, live chat and in-person service
• Prepare and present regular service performance reports and operational recommendations to the Executive Manager – Member & Guest Experiences

This role is well suited to a hands-on leader who thrives in a fast-paced environment and is equally comfortable coaching a team as they are managing systems and overseeing large-scale match day operations. Demonstrated experience in a membership, customer service or operations management role is essential, along with proven leadership skills, strong data literacy and familiarity with ticketing platforms and CRM systems.

Flexibility is required, as availability for event day duties on weeknights, public holidays and weekends is essential.

For a more detailed position description, please view the position description found here.

If your experience and skills align with the role and you are ready to lead a high-performing team for an iconic organisation, we would welcome your application. To apply, please submit your current resume and cover letter and complete the questionnaire via the "Apply" tab on this page.

Applications close 02 July 2026.

Please note this ad may be withdrawn prior to the closing date depending on the volume of applications received.

This role is subject to relevant pre-employment checks, including National and International Police Checks, Right to Work in Australia, and a current Victorian Working with Children Check.

Privacy Statement

At the MCC, we value your privacy. During the early stages of our recruitment process, we collect personal information such as your name, contact details, confirmation of age, evidence of valid work rights, and personal demographic information. This information is used solely for recruitment purposes and will only be used if you progress to the next stage of the recruitment process.

If you choose not to provide your personal information, we may be unable to progress your application. If you have any questions about how your personal information is handled, or if you wish to access or update your details, please contact [email protected].

For more information on how the MCC manages personal information, please view our Privacy Policy.

Inclusion Matters

The Melbourne Cricket Club is committed to creating a diverse, inclusive and welcoming environment at the MCG. We encourage applications from people of all backgrounds, including people of different genders, ages, cultural backgrounds, First Nations peoples, people with disability, and people of all religions and sexual orientations. We aim to ensure that the recruitment and candidate experience is as accessible and inclusive as possible.

If you require an adjustment during the recruitment process (including alternate formats of the application form) or have an enquiry about available support, please email ***email_hidden*** or call 03 9657 8888.

The MCC is committed to providing a safe and welcoming environment for everyone, including children and young people, and has zero tolerance for child abuse and harm. To read more about our commitment, please visit this link.

MCC Values

To read more about the MCC’s Values, please follow the link found here.

Job details

Job family

Club Services & Heritage

Job function

Other Manager

Pay type

Salary

Barassi Wy, East Melbourne VIC 3002, Australia