Enrolments Officer

Family Enrolments Officer

Macquarie Park OR Brisbane Support Office| Full time | Hybrid (3 days office)

At Journey Early Learning, we’re focused on creating environments where children feel safe, secure and inspired to explore their curiosity and wonder.

Our centres are supported by a connected ecosystem of teams working together to deliver exceeding outcomes for children, families and communities. We’re an aspirational organisation—always looking to challenge ourselves, evolve, and be better.

About the Role

As a Family Enrolments Officer , you’ll be the first point of connection for families beginning their Journey. You’ll play a key role in shaping their experience—supporting enquiries, coordinating tours, and guiding families through the enrolment process.

Working closely with our Centre Leadership Teams, you’ll help drive occupancy while ensuring every interaction is warm, professional, and aligned to our values.

What You’ll Be Doing

Responding to family enquiries via phone, email and online platforms

Building authentic connections with families and understanding their needs

Booking and coordinating tours with our centres across VIC, QLD and NT.

Preparing centres for successful tours and ensuring a seamless experience

Following up with families post-tour to support enrolment decisions

Managing enrolment documentation and maintaining accurate records

Partnering with centres to support occupancy and waitlist management

Contributing to continuous improvement across enrolment processes and family experience

About You

You’re someone who genuinely enjoys connecting with people and creating positive experiences.

You’ll bring

Experience in customer service, enrolments, sales support or administration

Strong communication skills and confidence across phone and digital channels

A natural ability to build trust and influence with warmth and professionalism

Excellent organisation and attention to detail

A proactive, solutions-focused mindset

Experience with CRM systems (desirable, not essential)

A current and valid Working With Children Check (WWCC), or willingness to obtain prior to commencement

Why Join Journey

Hybrid working model – balance your time between home and office

Be part of a purpose-driven organisation making a real difference

Work within a collaborative ecosystem that supports our centres

Ongoing development in a growing, aspirational organisation

Contribute to creating exceeding services for children and families

Our Values

At Journey, everything we do is guided by:

Connection – building meaningful relationships with families, children and each other

Consideration – showing care, respect and thoughtfulness in every interaction

Communication – keeping things clear, consistent and collaborative

Our Commitment to Inclusive Hiring

At Journey Early Learning, we are committed to building a diverse and inclusive workforce that reflects the communities we serve. We welcome applications from people of all backgrounds, experiences and identities, including Aboriginal and Torres Strait Islander peoples.

If you require any adjustments throughout the recruitment process, we encourage you to let us know—we’re here to support you. We believe that diverse perspectives strengthen our teams and help us create better outcomes for children, families and each other.

If you’re passionate about creating exceptional family experiences and want to be part of a team that’s shaping the future of early learning, we’d love to hear from you.