Case Manager

• 2 x Full Time, Permanent roles | 38 hours per week

• Work hours: Mon -Fri, working 8 am – 4 pm & 12 pm- 8 pm

• Location: Coffs Harbour, NSW 2450

• Salary $90,188.39 Base Salary + Super + Not for profit salary packaging benefit

• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Your opportunity

Join a brand-new Supported Temporary Accommodation service in Coffs Harbour and be part of something genuinely transformative. This is your chance to help shape an innovative, integrated model that is redefining how people experiencing homelessness are supported to find and sustain safe, stable housing.

As a Case Manager, you will play a hands-on role in supporting participants to set meaningful goals, build practical pathways forward, and achieve lasting housing and wellbeing outcomes. You’ll work alongside people at pivotal moments in their lives, helping them navigate challenges, connect with services, and move toward greater independence.

You’ll be part of a passionate multidisciplinary team, including Housing Pathways Specialists and Lived Experience Intake Workers, all working together to build a new service from the ground up and create real, lasting impact in the community.

We have two permanent full-time roles available, working a rotating fortnightly roster between 8:00 am–4:00 pm and 12:00 pm–8:00 pm, Monday to Friday. Applicants must be available for both shifts.

Your key responsibilities will be to:

• Deliver person-centred case management and support to individuals experiencing homelessness or housing instability.

• Develop, implement, and review tailored support plans that promote sustainable housing, wellbeing, and independence.

• Provide practical support, advocacy, and referrals to help participants access housing, health, and community services.

• Support participants to build skills, navigate services, and achieve their individual goals.

• Collaborate with tenancy management and key stakeholders to deliver an integrated housing and support service.

• Maintain accurate client records and respond to wellbeing, safety, and risk concerns in line with organisational requirements.

Requirements for success

• Relevant qualifications in Community Services, Social Work, Human Services, Social Welfare, or a related discipline.

• Experience working with people experiencing homelessness, housing instability, or complex support needs.

• Demonstrated ability to build effective relationships and deliver person-centred, strengths-based support.

• Strong communication and collaboration skills, with the ability to work effectively across multidisciplinary teams and external service networks.

• Sound judgement, resilience, and the ability to manage risk and respond to challenging situations.

• Strong administrative skills, including maintaining accurate case notes, support plans, and client records.

• Full driver's licence with no restrictions.

• Current First Aid & CPR Certificate is required.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference

• Not-for-profit salary packaging, reducing your tax

• Free external, confidential counselling

• Volunteering opportunities

• Opportunity to purchase additional annual leave

• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected]

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at ***email_hidden***