Housing Pathways Specialist

• Full Time, Permanent role | 35 hours per week

• Location: Coffs Harbour, NSW 2450

• Salary $83,068.26 Base Salary + Super + Not for profit salary packaging benefit

• Make a meaningful difference to the lives of Australians in need

Life at Mission Australia

When you join the team at Mission Australia, you become part of a community who are determined to end homelessness and ensure people in need can thrive. United by our Christian purpose and values, we advocate for a fairer Australia, to meet the growing needs of people across the country. Together we’re building hope and possibility for all.

Your opportunity

Be part of a pioneering new Supported Temporary Accommodation service in Coffs Harbour that is helping to reshape how people experiencing homelessness access and sustain housing support. This innovative, first-of-its-kind service brings together integrated housing and support pathways to improve stability, well-being, and long-term outcomes.

As a Housing Pathways Specialist, you will play a key role in developing and driving housing pathways from temporary accommodation into safe, stable, and long-term housing. You will use your housing expertise to create sustainable outcomes for participants and contribute to building a new service model from the ground up.

Working as part of a multidisciplinary team alongside Case Managers and Intake Support Workers with Lived Experience, you will help strengthen partnerships across the housing and community services sector and ensure coordinated, effective responses that support long-term housing stability.

If you are driven by social impact and want to be part of a service setting a new standard for housing outcomes in the region, this is your opportunity to make a meaningful difference.

Your key responsibilities will be to:

• Build positive, trauma-informed and person-centred relationships with clients to support their journey from homelessness to sustainable housing.

• Develop tailored Housing Pathways Plans and source suitable housing options across private, social, community and transitional housing sectors.

• Prepare clients for successful housing applications by coordinating documentation, addressing tenancy barriers and supporting property inspections and tenancy establishment.

• Build and maintain strong partnerships with housing providers, real estate agents, community housing organisations and support services to maximise housing opportunities.

• Collaborate with Case Workers, Peer Workers and Client Liaison Officers to deliver coordinated support and improve client outcomes.

• Support tenancy readiness and sustainment through coaching, group sessions, crisis response and ongoing client engagement.

Requirements for success

• Relevant qualification in Community Services, Social Work, Human Services, Housing or a related field, or equivalent experience.

• Experience supporting people experiencing homelessness or housing insecurity.

• Knowledge of housing pathways, tenancy processes and housing support services.

• Strong stakeholder engagement skills and the ability to build relationships with housing providers and community partners.

• Demonstrated ability to work using trauma-informed and person-centred practices.

• Excellent communication, organisational and problem-solving skills, with the ability to work autonomously and as part of a team.

• Full driver's licence with no restrictions.

• Current First Aid & CPR Certificate is required.

Before starting work with us, you will need to undertake a national police history check, qualifications, and referee checks, and have a clearance to work with children/vulnerable people.

Your benefits

To ensure our employees feel valued, empowered, and celebrated, we provide a range of employee benefits including:

• Rewarding work – every day you know you’re making a real difference

• Not-for-profit salary packaging, reducing your tax

• Free external, confidential counselling

• Volunteering opportunities

• Opportunity to purchase additional annual leave

• Extra leave including: Mission Australia Thank You Day & Work Anniversary Day off

Our culture

Our innovative and inclusive culture will ensure you feel valued at Mission Australia as you help Australians in need and develop in your career.

We prioritise the safety and wellbeing of everyone, both within our team and the individuals we serve.

We are committed to creating a diverse and inclusive working environment. We actively support and encourage people of all backgrounds; gender, age, ethnicity, race, cultural background, disability, religion, and sexual orientation to submit an application and aim to ensure that the recruitment and employee experience is as accessible and inclusive as possible. So, whoever you are, if you’re skilled and actively support our purpose and values, you would be welcome at Mission Australia.

If you live with disability and require support to submit your application, please email [email protected]

We strongly encourage applications from people who identify as Aboriginal or Torres Strait Islander. For culturally safe support or assistance with your application, please contact us at ***email_hidden***