Operations Coordinator

Be part of something new. Build something that matters.

After 34 years of delivering innovative disability support across Brisbane, Mobile Attendant Care Service (MACS) is expanding to the Gold Coast.

This is a rare opportunity to join our leadership team at the beginning of an exciting new chapter. You'll play a key role in establishing our Gold Coast operations and building a high-performing local team

About MACS

MACS is not your typical disability provider.

We specialise in mobile overnight drop-in and on-call support for people with physical disabilities. Rather than providing traditional block shifts, our teams travel between participants' homes delivering short, responsive supports throughout the night and day.

Whether it's assistance with personal care, medication, transfers or responding to an unplanned support need, our service helps participants maintain their independence while making the most of their NDIS funding.

It's an innovative model that has been supporting Queenslanders for over 34 years, and we're excited to launch on the Gold Coast from 10 August 2026.

About the Role

As the Operations Coordinator, you'll be responsible for the day-to-day coordination of our Gold Coast operations.

Working from our Southport office, you'll enjoy a varied role where no two days are the same. While you'll often work independently in the office, you'll be backed by an experienced leadership team based in Brisbane who are only a phone call or Teams message away.

This role is ideal for someone who enjoys autonomy, solving problems and building strong relationships with both staff and participants.

Your responsibilities will include

Recruiting, onboarding and supporting our team of Support Workers

Coordinating new participant intakes and maintaining Individual Support Plans (ISPs)

Preparing service quotes

Managing staff rosters and filling shifts

Reviewing and approving timesheets to ensure accurate payroll processing

Managing company vehicle servicing, maintenance and cleaning

Report on the rollout of the Gold Coast service, including key operational and business model metrics.

Building relationships with hospitals, Support Coordinators and allied health professionals

Representing MACS at networking events and expos

Participating in the after-hours on-call roster

Supporting the successful growth of our Gold Coast service

About You

You'll be someone who:

Enjoys working independently and taking ownership

Is highly organised and can juggle competing priorities

Has excellent communication and relationship-building skills

Thrives in a fast-paced environment

Loves finding solutions to problems

Is passionate about improving the lives of people with disability

Has experience in disability services, rostering, care coordination or a similar leadership role

Why Join MACS?

At MACS, we're proud to do things differently.

We're innovative, responsive and participant-focused. We empower people with physical disabilities to live independently by providing flexible support when and where it's needed.

As we expand into the Gold Coast, you'll have the unique opportunity to shape our local service and become an integral part of our future.

If you're looking for more than just a job if you're looking to build something meaningful, we'd love to hear from you.

Training

You'll receive comprehensive paid training to set you up for success, including:

One week's training in Brisbane with accommodation / meal expenses covered

Two weeks of supported on-the-job training from our Southport office alongside experienced members of the MACS leadership team

Ongoing mentoring and support as you establish and grow our Gold Coast operations

SCHADS 5.1

Applications close: 2nd July 2026

To apply: Please submit your resume and a cover letter outlining why you'd be a great fit for the role - email: ***email_hidden***