Conversational AI Engineer

We’re currently supporting a large, well-established organisation as they deliver their first customer-facing Generative AI chatbot – a major step in their digital and AI journey.

This is a unique opportunity to play a key role in building a production-grade conversational AI solution, designed to act as a front door for customer interactions across web and digital channels.

What You’ll Be Doing

• Designing and building conversational AI chatbots using modern GenAI techniques
• Working with LLMs, prompt engineering, and retrieval-augmented generation (RAG) to deliver accurate, grounded responses
• Integrating chatbot functionality with enterprise systems, APIs, and data sources
• Implementing safe, secure, and compliant AI patterns (including guardrails, content filtering, and PII handling)
• Designing conversational flows and customer journeys, including handoff to human agents when required
• Monitoring chatbot performance and continuously improving response quality and user experience

What we’re looking for

• Proven experience building customer-facing chatbots or conversational AI solutions
• Hands-on experience with Generative AI / LLMs, including prompt design and orchestration
• Strong understanding of RAG architectures and grounding AI responses in trusted data
• Experience integrating with APIs, backend systems, or CRM platforms
• Awareness of AI safety, security, and risk considerations in production environments
• Ideally exposure to Microsoft Copilot Studio, Azure, or the broader Microsoft ecosystem

Why this role

• Greenfield AI initiative with real customer impact
• Opportunity to shape how AI is used in a large enterprise environment
• Strong focus on building safe, scalable, and production-ready AI solutions
• High-visibility program with long-term potential

Please apply or email your CV to Aimee Thompson at ***email_hidden***